go2bank.comReviews of go2bank.com

I had 2 fraudulent charges on my card. After doing exactly what I was told to do. I was still denied reimbursement of my money! I'm currently in contact with the FDIC.

They were very unconcerned with my needs locked me out of my account it wouldn't explain to me why still would not unlock my card very bad customer service and I wouldn't recommend anybody to do business with them

I DO NOT RECOMMEND GO2BANK BECAUSE THEY ARE DEFINITELY THE BIGGEST CROOKS OUT THERE! THEY LITERALLY IGNORED THE FACT THAT I WAS COMPLETELY ROBBED OF OVER $800.00 DIRECTLY STOLEN FROM MY ACCOUNT, IN WHICH I DID THEIR JOB AND CALLED THE MERCHANT MYSELF, AND WE TALKED OVER MY CONCERN IN WHICH THEY COMPLETELY UNDERSTOOD AND GAVE ME A CONFIRMATION NUMBER, IN WHICH THEY TOLD ME TO CALL AND GIVE TO MY BANK (GO2BANK) SO THAT THE MONEY WOULD NOT EVER COME OUT OF MY ACCOUNT!! NEEDLESS TO SAY, OF COURSE I DID, AND STILL, GO2BANK FAILED TO APPLY MY CONFIRMATION NUMBER, AND THAT MONEY ($199.95+$159.96) AS WELL AS QUITE A BIT MORE, WERE STOLEN FROM MY GO2BANK ACCOUNT!!! THEY OWE ME OVER $800.00 AS WE SPEAK, DUE TO .COM STORES BUYING STUFF ONLINE WITH MY INFORMATION???

Customer service is rude no help. I purchased something on mistake they could not provide any information basically left me alone to get my $ back. Even tho i tried to stop the transaction. I tried to get the merchant info Fri morning after i realized my mistake the lady couldn't give me no info but a city o asked for phone # to pls be able to call & say it was mistake nothing.saturday morning payment goes through i call again. Trying to cancel dispute was not able to was told i myself had to reach out to get refund.now phone # was provided.its a weekend i have to wait till Monday now to pray i receive my $ . I was transferred to everyone. Just no help

I just had an unauthorized transaction on my account for $1,209.. I disputed it and did exactly what GO2 bank asked me to do..I spent $30 to overnight the documents they requested.. But, they decided to go ahead and decline my dispute and decline my request for a temporary credit as well even before they received my documents.. Now, I am out $1,209 because of a fraudulent charge and A BANK THAT DOES NOT HONOR their clients..

Absolutely horrible. I had my income taxes set up for this account, and it should be on my card. When I call ato activate it, I can't because it's been activated. When I press the option for identity theft, they keep hanging up. The one person that did answer, basically, called me a liar about everything.

I trusted you with my money not only did you allow some one to spend what they wanted it caused me to overdraft you say contact you to dispute it and for fckn what there is no there and or available. Now I’m out well over 244 in UNAUTHORIZED transactions and my “BANK” cannnot be contacted! Next is an attorney. I should have knows some fishy S H I T would have happened with you dealing with green dot they are known for theft identity at that. I want my money back especially since I never agreed to any of these pending charges!

This is by far the worst account I've ever had. Stay away from them. Card os constantly locked for stupid reasons. When you call customer service they know nothing. Their terms make it impossible for you to get access to your money when you need it.