go2bank.comReviews of go2bank.com

I had opened a second account with go2bank because I kept ordering physical cards and never receiving them. I ordered something on Walmart.com and shortly after closed my account because I felt 2 accounts with the same bank was too much. I never received what I paid for so needed a refund. They informed Me I could only get the refund to the original payment only. Its closed?? After dealing with them 100 times they tell me to dispute it.......I have been on the phone on and off with go2bank customer service and they have transfered me from person to person 11 times, hung up on me twice, and won't transfer me to a supervisor or manager or whatever!!! This is the most ridiculous and horrible le experience I have ever had with them!! Do none of them know anything?! Why won't anyone help me with this? It's been since july 27th I have been speaking on and off with walmart and go2bank. Horrible customer service, didn't resolve squat, and wasted hours of my life...I spoke to 14 people in just 2 calls. So ridiculous. Once I get this money back I will be closing my other account too and never dealing with this bank or recommending it to anyone ever again!! Everyone beware! They lie to you and don't resolve your problem in hopes you give up and forget about it completely. I am not the one though! Go2bank you suck!!!

BEWARE,BEWARE....GO2 BANK. I purchased a PREPAID CARD from RiteAid for 325.00 to rent a car from Budget online transaction. Somehow the call was intercepted by scammers and my money was stolen by,someone named Jackie Cooper. I immediately called Go2Bank and reported it. I was assured I would receive the funds back, I was told to take a picture of the front and back of the card, My first and last name, address and receipt for proof. First they pretended they did not receive the uploaded documents, then they lied about how long it takes to receive the information, first it was 1-2 days from the Corporate office, then it was 10 days, then it was 20days. This alleged person that stole my money Jackie Cooper is claiming that it is her bank card when I have all of the proof. To make matters worse there is nothing written that warns the consumers who purchase these cards that if you are scammed,,YOU WILL NOT GET A REFUND. This alleged bank itself is a scam, they are FDIC insured, but they really are just a business with a license to operate a bank, that DOES NOT PROTECT THE CUSTOMER BUT THE THIEVES. You will get ignorant customer service reps who can't hardly speak English. File a complaint with the BBB, FDIC, States Attorney General, local District attorney in Pasadena, California, their consumer fraud division. CFPB, Consumer Financial Protection Board. I never received an email or letter stating in writing only verbal that my claim was DENIED..I was also told by BUDGET RENTAL CAR, THAT THEY WERE BEING SPOOFED AND THEIR CALLS ARE BEING INTERCEPTED BY HACKERS. Wanted to add, I even went back to the store and retrieved the video of me paying for the card,Even the police see it. But they did not want to hear it. They are monitored by the Federal Reserve go there and file a complaint. They will review.

The worst. Avoid.

If I could give them a 0, I would, they ask you to refer a friend and you and them will get $50, that doesn't happen...when you call them , noone can tell you nothing, they just use the customer to get more people to scam...I also opt in for the overdraft protection...they suspended my account until the new cycle, which started on yesterday...My Overdraft protection is still suspended, saying it has to go under review....Why the hell you offer the feature...I get about $1200 biweekly, and your damn money is there when I overdraft..Why offer things that y'all can't honor... LEGALIZED SCAMMERS..Please don't bother with these folks.. I'm glad that I haven't gone through some of the things I see on this Review platform...Go2bank is reckless

the worst bank ever and the customer service reps are completely illiterate

This is the worst bank in the world. How do you control my funds? Go 2 bank huh? Bank should be called Go 2 Hell. They must not be stationed in the US or something cuz this bank should be illegal. They said the “atm withdrawal” limit is $500 I couldn’t even get $380. I was waiting for someone to say I was getting pranked cuz this is some foolery

You absolutely HAVE to give your social security number, and all other personal information JUST to activate the card and use it. If I knew this before purchasing I wouldn't have bought it. Customer service is completely not understandable.

HORRIBLE, TERRIBLE, CRAP! ENOUGH SAID? SCAM ADD THAT!! Thank God I only put 20.00 on it to get it going then I was going to link my bank. Well 1-charged 5.00 activation fee 2-told system error after the funds are used on the card it will be terminated 3-daughter went to use it and declined 4- called customer service for the 5th time and now says they will just issue me a refund check for 15.00 since it was activated but ya know it does not work. finally said keep the 5.00 just give me the 15.00 so we shall see if I get the damn check!!