go2bank.comReviews of go2bank.com

Worst banking don't never bank with GO2bank they are very unprofessional the lady was literally on the phone yawning and didn't even say excuse me then she put me on hold for 30mins then hung up on me. I disputed a charge they never gave me a provisional credit they made the entire dispute my fault. I'll never be using this card again

I'm tearing up the card and Never using it again. The WORST Customer Service in the world. Someone got my number and made purchases on Tik Tok. I call up to dispute the charges and have to repeat my info 15 times. They acted like it was my fault. They took a frustrating situation and made it worse.

People falling for scams like this are the issues we have in 2025 crazy business if you ask

DISHONEST AND UNETHICAL BUSINESS PRACTICES. I opened the account because the Interest rate was 4.5% which was higher than the national avg at the time I opened the account. The down side was that it's only paid quarterly but I wasn't planning to use the account for anything other than saving and there are no fees. I deposited a total of $100 via two separate transfers from my linked bank account because I wanted to see how the interest would be distributed across that 90 day period. The account was opened in December so I should have had an interest deposit on 4/1 but no interest. I contacted customer service (not an easy thing to do)via chat on 4/4 to ask when I would be paid and was told that it's applied annually, I confirmed that annually meant once per year, then I asked for assistance closing the account. I was asked why I wanted to close the account and I said bc their website says interest is applied quarterly in multiple places and not once is it mentioned that it's annual and I don't want to bank with a company with dishonest business practices and that is highly unethical. They asked for a screen shot of where it says interest is paid quarterly so I opened the app on my ipad and took a screen shot (from the chat window so I wouldn't be disconnect) and when I went to send the photo the chat had been ended by the customer service rep. Confirming they are dishonest and unethical.

i purchased a card yesterday at the store and deposited funds . After I activated the card a smaller window popped up cotaining False information !!! I was trying to make an online payment for my internet and it declined abiut 3 times. i reached out to go2bank through chat amd after i let her know what was going on this person kept repeating the same answer everey time i sent a reply so a good 8 times [ you need to provide the documentation required for access to the account*i I sent them the screenshot of the pop up message i recieved because i chose not to verify my identity bc I don{t have an id on me....both the app and desktop site provided me with the same alert that my account was considered limited featured and this included me having access to view my balances and use the money in the account!!!!!! The chat agent clealry was not interested in helping me at all infact I am sure she blocked my acct because i advised them i was going to call instead , by the time the agent asnwered it wasalready locked and he kept repeating the same thing as the chat agent i needed to provide documentation in order for me to use my money , he also told me that my transactions were declining because i had the temporary card . Irepeated my self to him for a good 15 minutes and he was trying to help or at least it felt like it to me i felt he had sympathy not empathy ! When we purchase temp cards you can use your funds as soon as you activate it the idenity verificatiojn is needed if amd when you request your personal card ! again the system it self provided me with the features limited features that were available to me USE THE MONEY IN MY ACCOUNT MAKE PURCHASES! So why the hell are their agents locking my account because i decided for one of the 2 available options they provided me with (app , system) agent also told me I could not make purchases nor withdrawl money from my card because since it needed to use a pin and that is only available when they send me my personal card!!! wth so i have to wait until i recieve my personal card!? I SHOULD HAVE BEEN ABLE TO USE THE FREAKEN TEMP CARD ! seriously this company is just horrible and I know the whole " the customer is always right" crap has been misused and abused but in this case i provided the proof i was talking or chatting with a brick wall i asked to speak with a manager and they told me they were going to tell me the same thing they had already provided me with to uplaod an id ! I DON'T NEED TO ACCORDING TO THEIR SYSPTEM WTH this is so crazy no they ,made me feel crazy , seriously peple we don't need to be dealing with companies like this choose another one because go2bank could give 2 F's about their potential clients !

The bank withheld my direct deposit over the weekend so they could collect more interest. When i called them on it they gave me excuses. Then they charged me a service fee for my direct deposit and ive been with them over 2 years and this has never happened to me prior to this. This bank has a 1.2 rating. Now i know why.. scammers and thief's

They purposefully delayed my deposit so they can charge me several OD fees 3 in one day! This is the absolute worst bank with terrible customer service!

i order some items from temu that was refunede back to my card 2689 /290 and i still have not goten my money its been over 3 week were is my money i got over 100 dollars coming back puit my money on my card asap