Go ProctoruReviews of go.proctoru.com

This company is the worst I have seen in a long time. This company have under qualified managers, they are inconsistent with there "rules" and have no sense of professionalism. Let me tell you what happened to me... I took a Spanish exam using a digital copy (picture of my ID) of my ID and was allowed to take the test with no questions asked. The next week did the same thing and was told by a manager that I need permission from my professor to use the photo copy of my ID so I then in turn got the email from my professor granting access. I then presented this ID for the next session and was told that was not sufficient and my ID was not sufficient as well. I asked why and they had no answer for me. I asked to speak with a manager was on hold for 1 hour and a half and still waiting for a response with no care for my time. This company really need to take some accountability for the many negative reviews they have all over the web and Universities need to make them accountable as well.

I had to take an exam with them and I had to download their extension and such. When i got online for the test It began with the person asking to use my mouse. that's when she went through a bunch a jargon saying a agree and clicked the box giving my approval. I should of been able to read and give the ok. didn't like that. then I was ready to see a person just like how the video showed me how it works. NO!!instead there was a dialog box ( i couldn't find it later)such a hard time but found) when the person stopped writing everything i had to ask them if they wanted to to finish for them. THERE WAS NO COMMUNICATION!!!! Ioh and also for some reason the test wasn't working and going through....so fi have no idea but I find out after my exam when i'm taking their extension off that my ANTI VIRUS PASSWORD REMEMBER EXTENSION WAS DISABLED AND WAS NOT ON AND WORKING...they didn't even tell me that they did it. The 1st time i confronted someone on this they said no they don't do this. then the 2nd person said they should of told you..which is it. i get so many different stories or info. I had so much anxiety and panic before the test because I was told i cant stop to pee and truthfully I am older and have a very overactive bladder. I'm not going to hurt my body for a stupid test. Your not allowed to read a question outloud...and thats all I do since everyone in my family is dyslexic. SO FORCE OF HABITS FOR YEARS!! I have read so many negative issues about them and I see other places who do the same thing with great reviews....I wish i could pay out of pocket to go somewhere else because this is a joke a site. For instance, my midterm was due on a monday and we should of had a week to schedule our exam....NO!!! they had issues and the exam didn't get posted till like friday. Then my final was taking a little while to get posted but no wherecompared to the previous one. However, I tried to schedule the exam and no times would pop up like the 1st time. I just tollk a shot and typed in a date and time and it worked. Why couldn't the customer rep I chatted with say to do this. THEY HAVE NO IDEA ABOUT ANYTHING. the would get less then 1 star if i had my way. theres more but don't have that much time lol

These people are a effing joke. incredibly unprofessional, creepy, and utterly useless. No understanding of people’s lives and needs. Most stressful experience of my education. Don’t waste your time with this piece of sh!t company.

I had an exam scheduled for 3.20pm , it took over 2 hours for them to get me to the exam screen, It was the worst experience ever ,especially when I have an exam to sit. The lady Jeanette dealing with me clearly didn't know what she was doing, she kept passing me through to other people then back to her . Turns out It was because of flash player, which you would think they would be aware this stopped working in Jan this year, I had to show them how to by pass this to get me to my exam! the exam started at 5.30pm but as you can imagine I was so stressed out and probably failed because of this. Poor service would not recommend using this company.

If there s an option with no 🌟 I would give it to ProctorU testing system. I have had an aweful experience today while doing my final exam. It didn't take them or me long to prepare for and check before the exam started. After ~ 20 minutes the system showed a disconnection. I asked them what was going through on? They told me not to be worried and should continue with my test. Another 15 nothing was changed. I started to see them transferring my session to a technician. I tried to save my work and moved on to the next question but I was logged out. They told me should not be worried again as time would be added. It took them 1h35mins to fix. My time s running out and time did not add on. I lost 1h35mins. Could not complete my exam as it automatically submitted after time reached. They said they couldn't help and I had to contact my prof. And uni. for help. It s scared me to death, I would never wanted to use them again.

I seriously can’t express how awful this entire site is. How are they running like this it’s so terrible it’s almost amusing. My only option is to test through them and I always expect to run into a problem every time. My new issue is the site won’t even let me schedule new exams and when I email them about the issue, they email me the same exact email from a new person asking for the same info i’ve already provided a million times. Hate it here.

Wow, where to even start! I had a terrible experience with ProctorU probably 6-7 years ago when I took a random online course after college, but figured that online learning has become much more prevalent since then so I expected the experience to be much better this time around. I was taking the GRE this time. I logged on the night before to ensure I had downloaded whatever I needed and that my computer and wifi passed all of their requirements, which they did, according to the "system check" you can run. But the next morning trying to take the exam I was told I had to download other apps and extensions that hadn't been disclosed previously. They continuously told me I was having "connectivity issues" although they were consistently able to take control of my mouse during these issues, and my webcam was always on, so I am still not sure what the issues were. There was ZERO communication or explanation of what the issues were, and I would be bounced through 3-4 different proctors and techs (waiting 5-10 minutes to connect with each) each time before anyone would actually resolve the issue. The biggest issue was that they would take control of my mouse midway through the exam (this happened 3 separate times) and start opening and closing windows to "fix an issue" (they never disclosed what the issue was as my webcam remained on and they were always easily able to take control of my computer) WITHOUT PAUSING THE EXAM! I would sit there helplessly, watching 5-6 minutes of precious exam time tick away while they fiddled with things. I asked them to pause the exam at least. On one occasion they tried 5 times unsuccessfully to enter a password that would allow them to pause it, before giving up and letting the clock continue to run. On the other two occasions they didn't even bother trying to pause it, just wasted my time. When I asked them to please stop interrupting my test I was told that "panicking wouldn't help my test score" and to "just be patient", which I found to be condescending and also terrible customer service. TLDR: The entire ordeal took over 6 hours for an exam that was supposed to be under 4. The customer service was terrible. I was robbed for a total of 13 minutes of exam time without any explanation or apology, not to mention how hard it is to take an exam when anticipating someone will interfere with you every 20 minutes. I will do everything humanly possible to avoid ever having to interact with this company again. I sincerely hope a competitor comes along and puts them out of business because they are one of the worst companies I have ever had the misfortune of interacting with. I hope you never have to use their service! Avoid them at all costs!!

Recently had an exam with Proctoru. Firstly the examiner would not accept my ID even though my ID is verified by the police in my country and has a photograph, it's clearly mine. Said it needed to be "government ID", I dunno ID that had to be verified by the government appointed police seems to match that description, no? So had to rush to search my house for my passport. Luckily had it and in the meantime they took control of my mouse and changed settings on my computer and didn't explain what these things were. I only realised this a few hours later when I couldn't take screenshots on my laptop. Fair enough if they have to disable it, but please tell me. There could be still something disabled on my computer that I don't know about. Also. Website explains you can't have any additional tabs open so I notice there were two tabs in my browser and I closed the extra one I wasn't open in. This closed the entire exam. Had to start all over again. But, Proctoru has a bug where it doesn't accept your password, so had to try (with the examiner still watching) and reset my password, explaining I needed to go into my email and reset. The process of showing your room is really awkward and not explained well in advance, you're asked to show behind you but get out the way so I had to duck under my table. My room was large so I was standing and walking around the room to show the whole place, this is apparently wrong. I had to keep the laptop on my desk and swivel it that way. Of course. TIP: The examiners prefer you take the exam in front of the door of your room so they can see if anyone comes in. Once my examiner spotted my door I was asked can I take the exam sitting in front of it, which I had to argue I couldn't because I would have no desk to balance my computer on. Finally got in, but was left thoroughly anxious by the whole experience and put me in a headspace where I just wanted to get the exam over with. So anyone with an exam coming up, they only understand passports and driver licenses, other photo ID (though I showed my police verified ID and 5 additional student ID's to my examiner) won't be accepted. Don't close any tabs. Ask them what they're doing to your computer when they take your mouse. And try set your exam station in front of your door. These things might seem obvious in retrospect but aren't stated in the prep videos and pdf's supplied by Proctoru