Go ProctoruReviews of go.proctoru.com

Waited over an hour and the proctor never showed up. Call the helpline and they tell you have to use chat and hang up on you. Then no one shows up to the chat.

I would give negative stars if I can. EXTREME invasion of privacy, unreasonable requests to unplug tv, super slow reply, and after 1 hour I still can't see my exam. What a shame that such company exists

I would give this absolute garbage a 0, but it's not an option. Proctors were very rude, and weird. Had me do a 360 of my room and then asked why I had certain things in my room. They made me do a 360 of my room twice, and it was still not good enough! TERRIBLE.

I’ve taken the TOEFL Home Edition test six times, and amazingly, I’ve never been able to complete a test without some issue: - Before starting the test, the proctor told me to use the restroom, so I did. When I returned, the test was terminated for leaving the screen. (The proctor seemed unaware they had instructed me to go, likely because they just repeat the same instructions each time.) - During the Listening section, the proctor's voice kept coming through, making me miss half of it. Later, I was told it was because I had looked down to take notes. No retest or compensation was offered. - I spent two hours with customer service because the necessary program to connect with the proctor wouldn’t work. After finally getting in, I couldn’t take the test because the scheduled time had already passed. - I logged in for my scheduled test only to find that my reservation wasn’t registered. - One year later, during today’s test, yet again, the proctor terminated the test without any reason during the Speaking section. They claimed it was due to integrity issues but wouldn’t tell me what rule I violated. I was asked to show my whiteboard, the entire room (360° view), and my phone and its location. After reviewing everything, the proctor couldn’t find any violations. I am still waiting for a response, not knowing why my test was terminated.

The software is terrible. It disconnected in the middle of the exam, and when you reached out, you received no help. You couldn’t even get a real person on the phone. How can a company like this continue to operate?

SO TERRIBLE! if i could give them 0 stars i would. I downloaded everything and prepared so much the day before so that i wouldnt run into any problems but here I am. I was supposed to take my exam 30 minutes ago and have been on the phone the whole time. was told it would be a 2 minute wait, after waiting 15 mins they said theres nobody available! This software absolutely SUCKS and I hope nobody has to go through this. The stress of an exam is enough and then they make us deal with this as well. TERRIBLE!

Took over an hour to get started on an exam. Provided my ID and room scan in advance. Then Guardian browser stated that there were multiple sessions open. Started a remote access session and they messed with my computer settings for about 30 minutes then handed me over to another person who didn't know the issue and informed me to try again. I tried again and eventually the exam tool let me in. I started over 1.5 hours later than I planned on starting. Proctors were unhelpful and the browser was terrible.

Horrible!! I spent hours on the tech support chat trying to access my exam. I was disconnected numerous times. Never got access to my test! Seeing all these bad reviews doesn’t surprise me but makes me wonder what ProctorU reps were really installing on my computer during the times I had to give access so they could try to diagnose the problem. BEWARE!!