Go ProctoruReviews of go.proctoru.com

Please find someone else to use ProctorU should not be able to hold up peoples time and money this way If you are an online university please do not put your students through the hassle because I promise you they will not help. Proctored exams are essential to passing your courses and when you cannot take them that holds up your life the technical support is non existent with these people

horrible service. if you are a teacher using this, you are not keeping your students best interest in mind. I dont know if they are privately owned, but i would rather sit through the DMV all day instead of use this excuse of a service agian. - their service will shut off randomly - no time granted back when their service shuts off - no reading out loud, after inappropriately having to show all over the room you are in to prove you are alone - no reading out loud is damaging and counterintuitive to all things education related. look up "production effect" which is the result of the dual action of speaking and hearing yourself speak. - allowed notes, but only handwritten. I would assume 90% of students take all of their notes on google docs or Microsoft word. for this to be enforced is humiliating. - adhd: i have adhd very bad, and it helps me to read out loud. to be told to shut up while trying to work through a problem in my head sets me back quite a bit, and it razzled me enough for me to have to fight through some serious brain fog the next 30 minutes.

I've never had an issue with a proctor. Still, Proctor U is the worst company I've ever experienced because the Guardian Browser is HORRIBLE. It simply doesn't work on the vast majority of computers. It doesn't work on my laptop for some reason, and I can't go to a library computer, a school computer, or a work computer because adminned computers will not accept the program. Since I have no family members nearby at the moment, I am entirely at the mercy of friends, and it's objectively annoying to be asked to give up your personal computer for half a day so that your friend can download a suspicious browser that will probably leave your computer vulnerable. I've been trying to find a computer that I can take my final exam on for WEEKS now. I am literally going to have to take a 4 hour bus down to my Dad's house in Maryland because that is the only way I can guarantee that this course will be finished by an important deadline ... I live in NYC. I've had to restudy for this one exam multiple times because of all the times the Guardian Browser failed. It's been incredibly stressful and frustrating. And, they shamelessly charge you $8-$12 for each reschedule, even though the failure is their fault. I've spent 4 times as much money on the scheduling process for this reason. I'm applying for refunds now.. will update this review with their response. All in all, this company has cost me an excessive amount of scheduling fees, an 8 hour round trip bus excursion, and the stress of someone who's being hunted for sport... everyone needs to come together and beg their school to cancel their partnership with them ASAP... one day we will see this company rot <333.

Absolutely disgraceful service! My session was terminated by the proctor without any reason, and they were already late to begin with. After that, I waited a total of 4 hours—THREE of which were spent waiting for another proctor who never showed up. This level of incompetence and disregard for people's time is unacceptable. Absolutely abhorrent behavior! Their lack of communication and support throughout the ordeal made it even worse. How can a service like this be trusted for something as important as exams? ProctorU needs to completely overhaul their process or stop pretending they can handle online proctoring

nothing like giving a random indian guy remote access to your desktop so he can run scripts and play around on your computer all in the name of "not cheating" take the test in person and skip this garbage company

I’d booked in an exam with them for the 10th October at 11:10am. Only to get a message from my uni to say I haven’t been booked in for my exam two days before. I’m now $8 US out of pocket for their stuff up.

I have had an awful experience with ProctorU so far. I haven't even scheduled my test yet - the process for getting assistance with testing my equipment was like pulling teeth. The live chat option directed me to articles that I had already read and offered no solutions for my problem. When I reached out through their "non-urgent" contact channel, I was told to "be rest assured that we have live technicians who can assist you" and then my ticket was closed without my permission or a resolution to my issue. Once I got in touch with a real person, I agreed to give them "remote control" of my screen so that they could provide assistance. They just tested my equipment from their end without telling me what they were doing or explaining how to fix the issue I had that was originally preventing me from testing. Multiple times during the "remote control" assistance process I received the same answer (with the exact same wording) that had nothing to do with the question I asked (about a download speed that was too slow). Communication was so difficult, that I wonder if they are hiring tech support that does not speak English and and so provide them with pre-prepared, scripted responses. I sincerely hope that ProctorU's bad customer service does not affect my ability to take my test on exam day and I will be advising my professor and institution that they do not use this service in the future.

Worst service ever. If I didn't like my college I would leave because they use ProctorU. No one can solve issues, and I have attempted to test in 3 different places only to have it kick off before I can even test. HATE this service.