Go-OpticReviews of go-optic.com

Thank you so much you guys. OMG! I found the cutest Sunglasses on this website. I was looking for a particular pair of glasses I saw Victoria Beckham wearing in Style Watch and I FOUND THEM!!!! Im so happy. I thought I would not be able to afford these but the price was so good. Summer Style.<3

Coming back from Los Angeles on business I realized I had lost my prescription glasses on the plane, a nightmare as you may understand. I went to my Doctor for a check up exam (I am blind as a bat). Luckily my eyesight had not diminished since my last visit. I told my doctor about the lost eyeglasses and he suggested a few options, one being the internet. I was a bit hesitant to buy glasses, let alone PRESCRIPTION glasses over the internet. I did a Google search and came across Go-Optic.com. I decided to try the internet shopping experience for the first time and am so thrilled I did. This has opened up a whole new world for me. No more limits brand/style wise. I changed the look of the glasses I had been wearing for 24 years and let me tell you, my Wife approves:)... Thank you guys. Keep up the stellar work. I will make sure to pass on your site to my friends.

I was quite please at first to have found an online optical store with the exact frames I wanted and for such a great price! Ordering was a breeze and I received my glasses in the mail 10 days later. When I opened the box, I immediately tried them on. I could see clear as a bell. That night I took them off, put them in the case and went to bed. The next day, I put the glasses on and, through the natural light from the window, thought I was looking through a big smudge that was in fact a scratch the size of my pinky finger finger print. It looked as though someone had taken a metal nail file ever so lightly to it. Since I in no way every dropped them or ran into a wall (or nail file) and I had put them back in the case for the night, I knew the scratch had to have come from the factory. I called customer service and told them my dilemma. The lady was very rude to me and actually hung up on me when I asked her why I should have to pay shipping for her company's carelessness with my lenses! I called her back and asked for her manager and she would not oblige. I ended up having to pay postage to send my glasses back to go-optic.com as they do not provide a return shipping label. The woman I spoke to told me I could contact their finance department and get that credited back to my account, but as of yet my issue has not been resolved. I got my glasses back after repairs, and for a second time, opened the box, and while the old scratch was gone, there are now two new scratches on the other lens! I immediately put the glasses back into the case. I immediately called their customer service again. The girl was very nice and tried to get me some compensation for my trouble. Three days later, she called me back only to tell me that her managers would not oblige. Not only that, they REFUSE to fix the scratches on my glasses saying that they could assure me that the glasses left the factory with no scratches on them the second time around. (Bull!) If that were so, then why do I have scratches on my lenses? Surely USPS didn't open up my box and put those scratches on there, and I most certainly did no such thing either! So now, my options are: keep a pair of scratched glasses that I paid over $220.51 + shipping (twice) for or return the glasses without recouping 100% of my expenses...they only give back 50% of lens cost and charge a 15% restocking fee for the frames. To add more insult to injury, I have tried wearing my new glasses now for 30 minutes, and the glare is so bad it's almost like seeing double when I look at the clock on the cable receiver that is not even 10 feet away. Not only that, I started feeling sick and nauseous with a headache, so I put them back in the case, into the box that they were delivered, and put my old glasses on. I re-read their return policy and I'm pretty much screwed unless I want to invest 50% more into the lenses plus more shipping to give them yet another chance to fix my glasses now the I know the prescription is bad. The prescription was not like this the first initial time I opened the box. It's as if they re-cut both lenses just to fix the first scratch. Scam scam scam is written all over this company. Tomorrow I will go to my optician and have them write up a formal document saying that my glasses do not match the prescription. I will then fax the document to gooptic.com and to my credit card company. I'll be filing a police report accusing gooptic.com of conducting fraudulent business. If you want professionalism in an online optic store, don't go to go-optic.com. If you don't think it's too much to ask for the company to get your glasses right the first time and at most the second time without attitude and without extra shipping charges for something that you, the customer did not cause, then go somewhere else other than gooptic.com. I went with gooptic.com in the first place because they had the frames I wanted, and I would have had to open up a new line of credit to get my frames at Lens Crafters. Hopefully no one reads this review and thinks I'm some Negative Nancy who complains about everything. That's really not the case. This is by far THE WORST I've ever been treated by a company that I have been a patron to. I liken this experience to the time my husband was in Afghanistan and the locals at the market on the FOB sold him a POS phone for an arm and a leg only to have it not work and then they wouldn't compensate him or try to fix his phone. In other words, doing business with gooptic.com is like doing business in third-world country. So...buy on their site, I dare you, but you have been warned!" If you are Go Optic and you are reading this, be warned: I will continue to be a thorn in your side until I see a reimbursement of $228.46 ($220.51 + shipping) put back on my credit card.

Found a cheaper price on another website that looked a little bit iffy, but they matched it and also gave me free shipping. So I placed my order and it was in my hands in 6 days, and that included my lenses, which you did a great job with by the way. Will be back for some sunglasses real soon..

Do not order from this company!! I ordered two pairs of sunglasses. Later in the day they said they did not have one pair in stock. With shipping, the pair they did have was overpriced. I cancelled the whole order, which they had not even sent out and was still charged 10% cancellation charge. This is a scam!

Am delighted with my glasses. Selecting the ones I liked was made so easy. I really like the rimless frames - I've never seen that style at the doctors office for less than twice the price. Easy to use website, quick delivery. a1 service.

The sunglasses I ordered were very reasonably priced and I love them and received them in good time. The emails from Go-Optic about my order kept me totally informed. I was cautious after reading previous reviews. However, I got exactly what I needed with no problems. Delivery was fast, fast fast. I was thrilled. As long as you know what you are doing and order very carefully, you will be very satisfied.

On 2/2/2012 I ordered a pair of glasses, frames and lenses, from Go-Optic. Having ordered from them twice in the past, with satisfactory service, I had every reason to believe that this experience would be the same. Not so. Prior to placing my order online, I spoke with a guy named Chris at Go-Optic because there were so many lens choices and I wanted to make certain that I would be ordering the best lens for my particular prescription (progressives, astigmatism, hi-index, etc.). I asked to speak to the optometrist and Chris said he would see if one was available. He came back on the line and said there was none available, but he felt confident that he could advise me on the correct lenses for my prescription, which I read to him. He advised me that I needed hi-index lenses, which I had never ordered before. Based on this information, I placed my order that same date and emailed a copy of my prescription in addition to including the measurements on the order form. On 2/15/12, I received my glasses. From the minute I put them on, I knew something was very wrong. My vision was very distorted, so much so, that it made me dizzy and nauseated. I had to squint to view television and there was a vertical glare. My night vision was even worse. The glare was so bad that I could not read lighted signs or even unlit signs until I was right under them. I was nervous driving under these conditions because the distortion and glare made it unsafe for me to drive. As such, I called customer service with Go-Optic on 2/17/2012 and explained my situation. I received a terse response, advising me that I would need to take my glasses to my optometrist to be checked and I would have to provide any discrepancy with my return, in order for them to correct the lenses. I did take my glasses back to Texas State Optical in Bridge City, where I had recently had my vision exam. They were under no obligation to help me, as they have their own optical department, but were kind enough to do a read-out with a Topcon machine. It showed discrepancies from the original prescription. I called Go-Optic back and they send me the link to a return authorization form. On 2/22/2012, I mailed the packaged glasses, along with the return authorization form and a copy of the read out on the glasses from my optometrist. On 2/24/2012, I received and email from Go-Optic acknowledging receipt of my return and advising me that I could expect a 24-48 hour time frame before I heard from them again. Instead, I received another email dated 1 minute after the first one, stating that my glasses were being returned to me in the same condition as they were received. The reason code was left blank. I immediately called Go-Optic and asked to speak to a supervisor. After being placed on hold for a considerable amount of time, the representative came back and said the supervisors were at lunch, but she would have one contact me upon their return. She was unable to explain to me why my glasses were rejected for repair. I asked her if there is an optometrist there and she said yes. She verified my home and cell phone numbers. No one called me back, so I called again on 2/28/2012. I spoke with Shayna this time. She was not a supervisor. I explained my situation again and asked her if they have an optometrist and she said no they do not. She said she would have a supervisor call me back. On 2/29/2012, Chris, the same guy who took my original order, called, citing that a “supervisor” said I had called. I asked to speak to the supervisor and of course they were unavailable. I asked about the optometrist. He said they do not have an optometrist, but they do have a highly trained “optician”, who was also not available. He reiterated that I would need to take my glasses back to my optometrist and added that they would need to provide instructions as to what Go-Optic would need to do to make the lenses correctly! In the meantime, I had received an email from Go-Optic stating that their machine showed that the glasses were made according to my prescription and they had to go by their readings. Chris promised that my lenses would be made again at no cost if I could provide this additional information from my optometrist. I explained that it would cost me to make another appointment and I have absolutely no guarantee that Go-Optic would honor this verbal promise, as they have been giving me the run-around and conflicting information from the very beginning. The phone number Chris called me from was 707-542-2222 and showed up as Signius Inc. I found out that Signius Inc. is a call center, with locations all over the U.S. This particular call service is located in northern California. Go-Optic is located in Delaware. They intentionally gave me false and misleading information about having an optometrist or optician on-site and never indicated that they were only a call service. Some of the reps I spoke with did not even seem to know the difference between an optometrist and optician. I did some checking and found out that Go-Optic has numerous complaints from unhappy customers who, like me, felt they were scammed. In fact the BBB has given them an F rating for failure to respond to a large number of complaints. The bottom line is that I now own a $460.00 pair of glasses that are useless to me. In fact, they were mailed back to me on 2/27/2012, proving that the people I spoke with had no intention of trying to fix my issues.