Go-OpticBuy and Save up to 60% on Discount Designer Eyewear Eyeglasses Sunglasses Eye Glasses Contact Lenses Prescription Lenses
Go-Optic (go-optic.com) has 2,765 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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craig M.
What is an old/no longer model is not marked at all. No attention to what is actually available. I've had 5-6 different models ordered and cancelled due to that being an outdated model no longer available.
Jim M.
They misleadingly claim to stock frames from several hard-to-find brands but actually don't -- and require 4 to 6 weeks to "backorder" frames from the manufacturer. This delay is never communicated to customers. You'll never find out unless you manually reach out a week later to check on your order. What's worse is that they then demand a 10% stocking fee on frames (which they don't actually have) and a 30% stocking fee on lenses (which they haven't even begun processing). EDIT 3/5: I had some time to cool off and think through my experience. My order was eventually shipped, and a little faster the estimate I had been given (still longer than originally represented). But I still think they misrepresent stock and shipping times for certain brands to siphon sales away from competitors, and that their cancellation policy is reasonable for orders that they cut lenses for, but for these backorders is plainly unreasonable and meant to cut down on cancellations. They need to identify backorder items on the product listing, not bury that information in the FAQs.
A N.
"30-Day Returns" at the top of the web page is highly misleading. In reality, they send out poorly made products and then charge a huge fee to return frames - lenses cannot be returned, only exchanged for another giant cost. This company should be embarrassed.
Britt
the ordering process was really easy, with a lot of different choices for lenses and coatings
The W.
Great shopping experience
Ra F.
I give it 0 stars. waited on the phone for nearly 18 minutes and suddenly was disconnected. i chatted with a bot i guess no help at all. HORRIBLE
Lucero
I looked into the refund policy and seen that returns were hassle free but that was not the case, upon requesting a refund to find out that I had to pay a 15% restocking fee, on top of having to pay for shipping to return. Very dissatisfied with the company and customer service. This will be my last time ordering from your company.
Theresa S.
This site was easy to enter and find the information on the frames that I wanted to purchase. The first time 20 per cent custumer discount was great
