Go-OpticReviews of go-optic.com

Customer service does not answer, order is on hold and nobody answers!

Convenient and inexpensive!!!! Wish I knew of this place sooner.

Hold my order for weeks and now charged me twice and stated that my credit card was declined and still hold my order. I called my bank they said the charges were approved, now I have to dispute the charges. What a hassle of ordering pair of glasses!!! never again!

It’s easy process with 20% discount .

The worst customer service experience ever! I purchased a pair of glasses from them with glass lenses. They sent me the same model glasses but with the less expensive $50 cheaper plastic lenses. When I tried to exchange or return them they tried to say that they were the glass lense model and that the manufacturer doesn't put that info on the packaging which is completely false. They eventually stopped answering my emails. The whole experience was sketchy and left me feeling like I got ripped off.

Este es mi segundo par de gafas spy montana, no las encontraba en ninguna página hasta que las encuentro aquí. Muchas gracias

Terrible experience! Several days after placing my order, I received an email that the order was delayed because my prescription had not been confirmed. I later received an email that the order was cancelled because the frame was discontinued. After that, I received an email that the frame was not discontinued and the the order was still processing. I waited several days with not follow up email, so I decided to check the order status online only to find out that my order had been canceled because my card was declined. Interesting that the card was declined because there is more than sufficient funds in the account and I have used it several times after placing the order. I tried contacting customer service via live chat and the agent responded by saying I'm sorry I can't help you with that. I proceeded to ask for help with instructions on how to re-enter another credit card number. His response was: "please reply to the email that was sent to you from our customer care team. He then ended the chat without asking me if I had any other questions or concerns. I felt this was very rude. I was very respectful in trying to ask for help. I would not recommend this company to anyone!

Go-Optic advertise for sale replacement Swissflex eyeglasses cases, with pictures, but sent me a generic non-branded eyeglass case (claiming that it was the official replacement for the Swissflex case) which did not fit my Swissflex eyeglasses. Swissflex since confirmed to me that they do not sell their products through third party websites and thus it seems that Go-Optic was just making stuff up! Go-Optic now want to charge me $9.95 to accept a return and thus I just got my cc company to cancel the charge for the case. Dreadful company. Dreadful customer service.