GNCReviews of gnc.com

Terrible. Suprise $13 delivery charge when ordering online with PayPal. No way to cancel. Stay away!

I ordered from the GNC website on September 4, 2024; it was Wednesday, the regular business day, and it is now September 16, 2024, and I have yet to get my order. On their website, it says 3-5 business days, and you can see how many business days have gone, yet I still haven't received my item. I called customer support last Monday, September 9, to check on the status and after placing order on 4 and on 9 the label was created. I tried to cancel at the time, but they did not, and I phoned customer service every day until now, but there was no good response, and they are hanging up the phone, so I am caught between now and never buying from gnc again. Worst first time customer experience.

I ordered some products from GNC, after a week when I didnt recieve them I called to ask and then I get to know my order cant be processed because an item thats also was a freebie was out of stock. Why I never get informed of this?? Then they requested they will again order it and process it soon, but even after a day, no updates on that. Their customer support doesnt pick up after long waiting, without even using their products, worst experience already. I am still waiting for someone to pick up call so I can cancel. Now I am stuck, I want to order from somewhere else, but I cant cancel my items here. So guys buy at your own risk.

This is the WORST health company to order from. The past 2 times I have placed an online order it has come in damaged. I follow their protocols send them pictures as they request and they still do not replace the damaged products, they just want to give me a measly discount. NO I WANT MY PRODUCT I PAID FOR REPLACED. So I recommend people DO NOT to order from GNC go to The Vitamin Shop they actually care about their customers.

I wish I checked the reviews before buying there. I bought 4 products - 2 shakes, 2 boxes of gut probiotics, the box didn’t arrive. Went to costumer services where they stated that the delivery was done correctly and I should (in their words): reach out to your local authorities or the carrier. I didn’t hire the carrier, they did. Very bad and unhelpful costumer services. I never thought I would have this kind of problem with such a big company. Box was poorly packed, box was too big and clumsy, tape was thin and could reach both flaps. And here I’m just assuming products felt from the poorly packed box… but it still the company obligation to delivery all the products safely and correct.

I'd give below 1 star review after multiple issues. 1) ordered online 50% of order ruptured in the shipping box which arrived saturated. Corporate would only give me $5 refund. 2) Ordered Wheybolic 40 Vanilla two cases in store with a buy one get one 50% off. Produced was clumped into gulf ball size pudding thick clumps. I also used a purchase $90 get $20 off and redeemed points as I was a Pro member. Returned product and lost those other money savings benefits and manager told me she couldn't do anything about it. I spoke to corporate who blammed the manager and vice versa. 3) I wanted to get my “free” Pro member product for the new month. Manager said comeback tomorrow as you already have me a negative sale for the day. Needless to say I am done with GNC which is owned by a company out of China.

Useless spammers. I haven't ever signed up to their mailing list. Despire that, I've been getting 1 or more emails per day. I've asked to unsubscribe multiple times.

Incredibly disappointed with customer service response to shipping issue. Ordered supplements and a box of protein bars. First picture is what inside of box looked like when received. Products just thrown in box without packing materials. Box of protein bars was previously opened and they were scattered all over the bottom of box with many of them in damaged condition. I asked for a credit on the protein bars. Customer service refused and only offered a discount on a future order. Alternatively they told me I could drive to a store myself to return them. At my time and cost. Unacceptable customer service response and they have lost me as a customer.