GNCReviews of gnc.com

Total eclipse (Assure detox)32 fliud ounce bottle. Do not use. Even if you follow directions completely it's not a hundred percent guaranteed you will fail a drug test most definitely. Not effective at all. The best thing u can do is stay clean. Do not trust this product

Two years ago I went into a GNC to buy protein powder. When I went home, the plastic seal around the cap was intact but the safety seal over the bottle was already torn off. I went to exchange the product giving them the benefit of the doubt. In order to make sure that it did not happen again, I requested to open the product in front of the clerk. Same thing. Opened safety seal. Tried with TWO more in front of the clerk and same thing. Opened safety seal. I got my money back and purchased elsewhere. Fast forward to a few weeks ago. I see a sale going on and decide to give GNC a chance again. I ordered online this time. Product was properly sealed this time but smelled disgusting— like cheese and feet. The texture was also sandy and not powdery like other products I’ve tried. Both times I consumed the product I was immediately nauseous and had “the runs” for hours. I’ve tried returning the product with the order confirmation number since they never emailed me the receipt, but have not had any luck. Their only other option was to get me to ship the product back with my own money. I genuinely think they replace the protein powder with another substance and try to reseal it and sell it. I left a review of the product on their website about my experience and it was taken down in less than 24 hours. I do not trust this company one bit. There are plenty of other places to buy supplements from and I implore you to go elsewhere to avoid getting sick.

If you have an account on GNC.com, they will put you as having a subscription even if you didn't do that yourself. They keep charging and sending you mass gainers even though you don't order them. They will charge your card even though you don't have a saved payment and they will keep charging you even though you cancelled your subscription. These guys are scewing people over!!

Hands down this is among the worst customer service experiences so far. I ordered a tub of protein powder, paid for overnight shipping. It didn't arrive so I called customer service. While checking my order, the phone went dead. Called again and the wait was too long. I started a chat, found out that shipping overnight is from the time processing was complete, which it wasn't yet, 3 days after ordering. Another day or so later, I chatted again when it was clear that tracking from DHL showed it was not sent overnight, but was sent expedite. The guy I chatted with said he didn't understand why it was taking so long, but they don't deliver, and I should call DHL. Now DHL apologizes that there was a delay and it will be another 24-48 hours before delivery. I asked for a cancellation from GNC, and that was refused. It will be more than a week before my overnight shipment arrives. First shopping experience with GNC, never again.

I see a lot of non-sense complaints in here. People love giving a negative review when in fact the problem is you not the brand, nor the store, nor the store associate. Keep in mind that not all products are for everyone. We are all different. Never stick with one product always rotate them so the body will not get use to it and use what is recommended with appropriate dieting. That is just my 2 cents. Eileen from store #5849 was great. She is very knowledgeable, speaks nutritional and great Customer Service. She speaks English and Spanish. I recommend Eileen and GNC for your nutritional supplements.

I can't believe they are this big after I read the reviews. This was my first and last purchase from GNC. They did not respect their customers and they do not care at all. - They sent my order and it was lost. When I called them, they said oh it is not insured so we can't do anything. When you check their return policy, they request an insured return. Why do you need it if you are not using it while sending my order? Anyways I found my package 3 days later on. It was misdelivered. -second issue was their return policy. When I want to cancel my order, they said it was shipped and we cant cancel it. They did not give any tracking and no insurance on the package. I got frustrated and want to return it and want to buy another brand. They were not accepting returns because of COVID-19. Now the stores are open but they are saying it was already passed 30 days of return. Well, you weren't accepting the returns in the past 60 days. How could I do that. Anyway, no respect to their customers. This is my most frustrating purchase and never never again.

Company does not pay rent to the landlord. SHAME ON THEM.Hired attorney and still they refuse to pay their monthly rent. They are three months behind. That means the are stealing.

Honestly, this is hands-down the worst experience I've ever had with an online order, and that includes early on in the halcyon days of e-commerce. 3 out of four products didn't ship, though they billed me and said they shipped. Got one product three weeks after order. Called customer service and they had the wrong email and name on my order (it was associated with someone else's account, and I have no account with them), with a mixture of other products. They finally agreed to re-ship the missing products at no cost, but said the weeks-long delays were all FedExs' fault; this, despite other vendors being able to somehow get me product, using FedEx, in mere days. This experience won't put me off of purchasing in the stores again once they open in my area (post-Covid), but I will never again order online from this merchant.