GNCReviews of gnc.com

I called the online Canadian GNC store today as I could not find the product I needed on-line. The Canadian Website is dated. Most horrible site I have ever seen. My answer to the item I wanted from the rep was "If it is not there it is sold out". I said I saw it on amazon thru GNC but it was not on sale. Response "you can buy it on Amazon we have no control of the prices". Really?

I placed my order 15 days ago on 31st March since then I'm still waiting, I tried to call them to many times and I sent 3 emails to customer service, no one never come back to me. They took my money and disappear. Its illegal what you guys doing,you can't just steal people money like that. I still don't know what to do no money no order

I'm really upset right now made to order online and all of a sudden 5 minutes later not even 5 minutes I realized the wrong address was on my order immediately call GNC customer service they told me that they will send it to the cancel department because they cannot change the address on their own call the next morning and the gentleman that I spoke to told me that he don't have a record of me calling and persist to tell me that he cannot cancel my order and there was nothing that they can do but let the package go out then I asked if the package does not come back 2gnc what happens then he says I have to put in a complaint to get my money back I am really not happy with GNC online customer service they will never have to worry about me again poor customer service

I experienced GNC's terrible customer service via chat with Veronica. I placed an online order and was supposed to get certain discounts. After I paid I found that I didn't get all those discounts and Veronica let me know that 3 discounts couldn't be "stacked." Of course this wasn't disclosed via the website BEFORE I checked out and I was not made aware after either but I could see that I was overcharged. So after wasting an hour+ trying to get someone via chat, Veronica was completely unhelpful and I was overcharged. I will never do business with this fraudulent company again!!!

Do not purchase overnight shipping and expect overnight service. I ordered Wednesday afternoon and they shipped it FedEx GROUND. It is now Monday afternoon and I still don't have my order. Customer service explained the upgraded shipping just means how fast they pack the order. It makes no sense!

I contacted GNC over 5 days ago in regards to getting my money back for the Huperzine A supplements because they were not honest about the ingredients in the Huperzine A capsules. Their automated message that you receive after emailing customer support is: “we will try to reply within 24 hours”. Well it’s been over 5 days and I have not heard back from them. On the online listing on the GNC website for the Huperzine A there is a completely different ingredient label compared to the ingredient label that is actually on the Huperzine A bottle. When I received my Huperzine A supplements I discovered that it had magnesium stearate in it and no where in the online listing for the Huperzine A did GNC disclose that the supplements contained magnesium stearate!!! Magnesium stearate is toxic and most of it is made from hydrogenated cottonseed oil, too!!! I finally had to go in to a GNC brick and mortar store to get most of my money back; I paid $37 for two bottles of Huperzine A and they gave me $35 back. I will not be doing anymore business with GNC and now I see why GNC has many bad reviews online!!!

Stole 90 dollars from me not sure if I can file a police report but I might try can’t wait for this company to get buried won’t take long zero customer service zero reliability no concern for public image the CEO should be embarrassed to have his name tied to this criminal organization

For the past few years, I have been a regular customer at GNC and despite my status of “Pro member” there, it did not prevent me from getting stolen. Recently, GNC offered me a reduction on my protein purchases if I subscribed to a regular purchase plan which is without commitment and I free to choose on what delay I want to receive my products. I bought two MassXXX and subscribed to receive the next orders in 90 days. Surprisingly, less than one month GNC after made a debit on my account. When I contacted by phone to complain, the company made it clear the error surely comes from the store at the time of activation, and can do nothing. In order to find an agreement, I asked GNC to redirect the product to another address because I was on relocation process and I won’t be able to receive it. I also promised to take it back to a to any GNC shop, but obsessed with money, the company did not cooperate under the pretext it cannot afford to change the destination of an order , while FedEx said otherwise and was waiting for their authorization. At that moment I understood that GNC was ripped me off. While I continued to request refund for this product that I neither recovered nor consumed, a customer adviser made me understand in a barely veiled speech that I will not come out a winner given the balance of power which plays in their favor. I fought with TD Bank, supporting evidence (copies e-mail exchanged with GNC) on the case, but unfortunately I made no match for these two giants. Thus, I make myself the spokesperson for all these clients abused by GNC and at the same time call others to be cautious about this company which keep stealing money from its clients without any consideration or scruple. The more you trust them, the more you expose yourself. A word to the wise, however!