GNCReviews of gnc.com

horrible customer service they do not for fill orders ... consumers beware... ok so if you call there number they clearly say that once your order has been placed you cant cancel it …. but that should be both ways they canceled my order saying it cant be fulfil my order with no reasonable explanation.... so I called for a exclamation and got a rude representative ( a Female) that could not answer my question properly she said that they had no more stock lol.... but they are still advertising that same product ...does not say its out of stock ...lol really ...they sound very shady ...then she wanted me to run around looking for back statements to see what I was charged ,,,,after awhile she got rude with me and hung up ,,,, poor customer service … consumers don't waste you time and money ….

Horrible customer service! There is no way to cancel an order once placed because you cannot contact anyone after 6pm. I placed the order at 645pm and tried to cancel immediately. I had a code I thought I entered for free shipping but it didn't go through even though it the website accepted it but I was still charged for the shipping and now I cant cancel the order. Horrible!

I recently purchased a mass gainer from them, and I went home to discover it is the worst quality supplement I have had. It cost me $60 for this supplement and it is completely un-drinkable. I have had other supplements before in the same price range that were much better. So I tried to return the product but they would not let me due to a return policy from COVID-19. To mention, the policy was not stated to me at purchase of the product. I contacted customer service to see if I could get store credit in any way until I can return the product, but they just suggest I wait and in the mean time buy more of their products in place. Needless to say... GNC has lost a loyal customer!

I have three GNC gift cards. I tried to place an order online but could not find anywhere to input the gift cards. So, I chat online because this happened before and the customer service always can help use the gift cards. But after first unfinished chatting, they closed my online chat services more than 5 times before chat with me! It is very rude! During the chat with Emily, they refused to help place an order by using gift cards. And they told me their manager could not talk to me without any reason! If they do not let customers using gift cards, why selling them? And they never notice customers can not use gift cards online when they sell them!

I have said for years that this has to be one of the worst websites I have ever visited. I drive out of my way to visit a GNC store location rather than shop online with them. Well, Covid closed my GNC store so I sucked it up and went to the website. It took a bit to find my products (I knew exactly what I wanted) and at checkout there seemed no place to redeem my reward points. Back a few pages and found the spot and then had to enter my points and re-enter my payment info and "submit". OK, so maybe not so bad afterwards. A minute later get a order confirmation email. Then, an email saying my order was CANCELLED. Then an email thanking me for my order. WHAT??? Let's get them on the phone. Nope, no one home. Let's Chat... Nope, no chat available. OK, I'll send an email to see what's up and someone will get back to me. A few hours later I get an email that my order is Shipped. Now I'm really confused. Waiting a week for a response to my email while still waiting to receive my order, I decide to send another email now addressing the really crappy customer service. I sent it on 4/19 and received an automated response that says, "Due to high volume, we may be delayed with our response to you." It is now 5/7 and STILL no response. I did receive my order but was missing an item so not sure if it was out of stock (website shouldn't have allowed me to order, or else noted if product was out of stock or B/O). Which all leave me with the fact that this is still a horrible website that aligns perfectly with the level of customer service. I can't wait for my local store to re-open (it must be a franchise store as it is well run with great customer service).

GNC has to be the biggest rip off of any supplement company out there. Blasting my emails with “discounts” meanwhile nothing states it’s in USD funds while I am in Canada. Since when do US supplement companies offer free shipping to Canada? Oh ya ones that are charging 40% more per product. And conveniently unable to process returns. Not to mention two separate transactions went through on my account. I order online regularly and I’ve never been more unhappy with an online purchase in my life! Take your supplement shopping business to BodyBuilding.com

I waited on the phone 1 1/2 hours to speak with James M, team lead out of Tampa FL. On a recurring order I was sent a 90 day bottle of vitamins with an expiration date of July 2020. Tomorrow is May 1st and I already have 3 1/3 weeks of vitamins in my current bottle. This is such a dis-service! James offered nothing to assist me! GNC has the worst customer service and it is just wrong to send out expired vitamins!!!

Ordered needed supplements at their website on 04/07/2020. After several days I contacted them via online chat asking for a ship date. Received a reply that was boiler plate but didn’t answer my question. Tried again with same results. Finally I attempted to cancel the order and their reply was they cannot cancel due to the “efficiency “ of their system. I then told them that it will be to their benefit to cancel the order because if/when their charge hits my credit card I will dispute the charges. They subsequently shipped the order, providing a FedEx tracking number and then charged my card. I then changed the delivery point from my home to a FedEx pickup location so as to not even take possession of it and then placed a dispute with my credit card company. They gave me credit for they charge. I will not accept their order. I wouldn’t take it if it were offered for free. I shall NEVER buy from them again. By the way, this FedEx Ground package is scheduled for delivery on Thursday, 04/23/2020. They likely could have sent it USPS Priority Mail for close to the same cost and it would have been at the destination within 3 days. Right now it is in transit and in Chicago. I told them when I tried to cancel that they need to recall the item, but YOU CAN’T FIX STUPID!