GNCReviews of gnc.com

Order never arrived after over 2 weeks. Customer service wouldn't do anything about it until 15 days after the order was placed. Had to contact customer service 3 times until a refund was given because of incorrect information they have previously gave me. Was also told that a supervisor would contact me via email within 72 hours of the second time I contacted and it has now been about a week with no email from a supervisor.

I placed an $200 order on Nov 30th and it been 12 days and my order isn't here. I am a pro member and one of the perks is fast shipping. This is one of the reason i sign onto pro to help avoid going to the store and ordering my stuff when i run low on Pre workout. When i placed the order it said it would be here in 2-3 days. I called day 6 and the lady said it never shipped and she would re process the order and put 2 day shipping. I called again today day 12 to the guy telling me I need to wait another 5 days and if i don't receive the order then he can help or reach out to the carrier. I look at the tracking and the order wasn't even pick up yet just label created. I had to go to the store and purchase pre workout due to me not receiving my order and myself running out. This is my last order from GNC.

Terrible online order experience. Placed an order during Black Friday.. No confirmation email received so I email them several times and heard no response. Finally could live chat them today and they told me the order is cancelled. No cancellation email NTH. They also refused to price match if I place the order again now. Never seen an online shop with such terrible customer service (Heidy was the one in livechat).

Ordered some vitamins during their Black Friday sale. Used PayPal. Never got an order confirmation but the transaction invoice shows up in my PayPal account. Called customer service and they have no record of the order, yet they can't tell me why a transaction with GNC.com shows up in my PayPal account. I won't order anything from them again. Great products, lousy order support and customer service. No wonder I hear about them going out of buisness... Update: I did get the order after much complaining and a trip to the local store (what's the point of ordering online if you have to go to the store?) The guy there knew about the order and said it had been shipped out. However, why didn't their main customer service know this? This all could have been avoided had they sent the confirmation email in the first place.

I made a purchase at my local GNC store. I had to return a product to get a refund, and instead of refunding my card they charged my card. So now, GNC owes for me twice the money. The local store can't figure out how to refund my money and had me call customer service at 888-462-2548, and they say they can't refund my money or provide me a code that the local store can use to exchange for another product. At this point GNC employees are incompetent and the customer service is not any better. I am contacting my bank to reverse the charges and I will never purchase from GNC again. Worst experience ever!!!

Was at the Woodruff GNC and walked in and the GNC employee didn't even say hello when I walk in . He was with a customer and taking pictures with this person so I left and went to another GNC. Very disappointed. He did even Acknowledge I was in there. I was in there for about 5 minutes. I was at the 1618 Woodruff rd.

Purchased $60 worth of stuff many months ago. Received an email today (10/22/2020) that a duplicate of that order is getting ready to ship. I go to their website and learn that they apparently signed me up for a subscription. I was able to cancel the subscription, but nowhere on their site is there the ability to cancel current order. I called their main toll-free number. Rep told me she couldn't cancel the order because it has been processed. Mind you, however, it has not yet shipped. I asked her, "Do you guys at GNC control your computers or do the computers control you?". This is the dumbest thing I have ever heard. If it has shipped, I would understand. Any other reputable retailer would give you the ability to cancel an order that has not shipped (especially if you did not authorize the transaction). She said I can return it at a store for a refund. I asked her, "GNC accepts it to be feasible and cost-effective to ship me something I don't want, and then force me to go to a store to return it?". She then hung up! This is a scam! They force you to go through the inconvenience of accepting an order you do not want, then having to return it at a store! Shame on you GNC! I will never, ever purchase anything from you again! And I will tell everyone I know how shady you are! I have a recording of my conversation with the rep who hung up on me. I am going to post it on every social media site! SHAME ON YOU GNC FOR YOUR DESPICABLE PRACTICES!

Customer service is absolutely horrible! I contacted GNC on three occasions regarding an order with no resolution . GNC assured me they would send me an email with my order number and tracking number and never did. When calling regarding a problem, they’re not able to answer it nor do they offer any kind of assistance. Order arrived and it was incorrect and no receipt or return address on box.