GNCReviews of gnc.com

I placed an order on their website. It took GNC 2 weeks to ship 1 of my 2 items ordered. After 2 weeks, they canceled one of the items out of no where. I sent multiple messages to them, from their website. But never got a response from them. It's been almost a month now and I still never got a response. After a week of my order not shipping, I went out to multiple stores to find what I needed. And I did not need my gnc order anymore. Never heard back from them. Poor customer service. Slow service. If you are planning on taking daily supplements, do not trust them to get you n the items on time. Other companies that sell the same kind of things, understand we need our orders and ship out quickly. Not GNC.

I have contacted customer service twice regarding my Lean Shake 25 order number 200004819687 that was not in a box when delivered. My last call was in the afternoon on 03/26/2021. The customer service representative didn't offer a satisfactory resolution; therefore, I asked to speak with a supervisor. The representative told me the supervisor's response would be the same as his. I told him I still wanted to speak with a supervisor. He placed me on hold for about 5 minutes then returned to the call and told me he was still working on getting a supervisor. He then asked if it would be okay if he placed me on hold for two minutes; I said yes. Once he returned to the call the third time he asked the previous question again, and I said yes, but the representative never returned to the call. I was on hold for 40 minutes before I disconnected the call. At this point it was obvious the representative never intended for me to speak with a supervisor. This is unprofessional and shameful. Note: I sent this same information to an email address I hope belongs to Mr. Josh Burris, CEO of GNC and asked to be contacted. This information was also left in the feedback area on GNC's website.

Their online ordering is the worst. Zero communication, half order shows up late. Called to see what happened with the other half. You get a call center in India that gets you going in circles. If you want their products, order on Amazon or go to the actual store. DO NOT ORDER DIRECT

You should sell meal prep, not just products for fitness. Been dealing with you a long time, step it up

I usually buy from Amazon.i figured I'd order right from gnc this time.my order is still processing after 5 days.then they told me that requesting a cancellation is no guarantee and to wait for an email to see if my cancellation was granted.lession learned.order from Amazon.i will never order from gnc online again.it would have been here in 24-48 hours from amazon

So I went to GNC in hopes in finding a good diet supplement. First of all the lady acted like she didn’t even want to come to me to help me. I asked for a natural pill and she didn’t have much to say. I just picked a pill that I thought would work. She couldn’t even tell me if it was a good one. I expected for her to show me several pills and give information about them. Basically she wasn’t knowledgeable and was stand offish. She served absolutely no purpose. I wish I had her name. Don’t want to go there again. 😞

DON'T USE GNC, THEY LIE ABOUT EVERYTHING!! I Placed My Order For Sour Apple Reign Energy Drinks Through GNC Around 2/18/21 and It Was Under A Promotion Buy 1 Get 1 Free!! So I Pushed Their Buttons And Added 4- 12 Can Cases Of Sour Apple Reign And It All Added Up And Said I Ordered 4 Cases Of Them. I Paid The Price That It All Added Up To and It Said My Order Went Through and I Paid For 4- 12 Can Cases Of Sour Apple Reign! So When I Went To Get Them At My P.O. Box There Was Only 2 12 Packs?? On The Top of Their Packaging They Are Marked 3 of 10 and 4 of 10?? I Called GNC and Was Told I Only Paid For 2 Cases And They Would Send Me The Other 2 Free Out Now!! I Said No I Paid For 4 12 Pack Cases and Should Have Received 4 Free!! They Replied No You Only Paid For 2 Cases and Are Eligible For 2 Free!! I Paid I Think $68 Something, That's What Came Up On Your End When I Put My Order In and It Still Shows On My Original Order Form That I Ordered 4 12 Pack Cases??? I Can't Help What The Amount Came Up To!!! They Said It Should Have Come To $119 Something?? So I Said Ok Then If That's The Case I'll Just Pay The Balance of What You Are Saying And Then You Can Send Me The Rest Of My Reign Drinks?? NOPE!! They Wouldn't Do It Because They Already Sent The Other 2 Free One's and They Can't Do Anything Else On That Order??? I Was So Upset I Was Crying And Told Them That I Would NEVER USE THEM AGAIN!!! THIS IS INEXCUSABLE!!! I ONLY WANTED MY DRINKS!! I WASN'T ASKING FOR ANYTHING FREE!! I PAID FOR MY STUFF!!

GNC has the worst online service ever. I was set up on auto ship and the orders were either incorrect or the charges came through to my account all times of the month. So I cancelled the auto ship. Then, I ordered items online that were never sent. But GNC charged my account the same day I made the order. When I contacted customer service, they didn't even show the items were sent. Even though their website said the order had been shipped as of the date after the order was made. I will never order from GNC online again...their service SUCKS!