GM FinancialReviews of gmfinancial.com

I set up automatic payment to pay my car loan. They would not take the final payment automatically. I had to jump through hoops to make the final payment. Should be easy but GM financial made it difficult. There is no way to avoid a fee to use a credit card or ACH payment from checking. Not what I expected.

My son has been trying to get a corrected title from GM for at least the past 4 months or so. GM erroneously report his car, it was returned after he paid the balance, which was less than $3k. Apparently, immediately after the repossession they changed the title to themselves/ finance company, as the buyer, knowing full well, my son was the buyer. They never corrected the title. Took the title to the local DMV, they said they couldn't change it over because his name is nowhere on the title although they sent a letter stating he paid it off (btw, he paid it off 7/2023, yet they sent a letter stating it was paid off 10/23, this was corrected). He contacted GM who told him it'll be 6 MORE weeks to get the correct title, meanwhile he can't register his car & he's having to drive around with that letter and pray everyday until they do their damn job. GM FINANCIAL IS AWFUL

CREDIT ABUSERS! After 12 years of loyalty, GM financial unfairly dropped my credit score by 100 points due to a fraudulent payment error caused by identity theft. Despite my efforts to resolve the issue immediately, they refused to correct it. Their unethical handling of this situation shows they care more about penalizing customers than fixing their mistakes. Such an awful company to use; never again GM Financial

😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭 they are very bad stay away

They are unwilling to help at all. Had a total loss and a balance remaining after and they will not negotiate at all. They better get every penny they are expecting or they will destroy your credit. Will never work with them again.

I am extremely frustrated with GM Financial. I’ve had nothing but issues since I started my loan with them. Despite making my monthly payment on time, as well as an extra principal payment, the extra payment did not reduce my loan balance as expected. It was applied to future payments instead, and when I contacted customer service, they didn’t provide a clear or satisfactory explanation. The customer service team was difficult to reach, and once I did get through, the answers were vague and unhelpful. This has been a frustrating experience, and I feel like I’m paying more than I should be due to mismanagement of my payments. I would not recommend GM Financial to anyone based on my experience. Their billing process and lack of transparency have left me incredibly dissatisfied.”

Cadillac Financial Review I had an issue with a payment refund. I called Cadillac Financial and received some of the best customer service I have ever experienced. From the first call where I spoke to Julia, to the completion of my issue, I spoke with so many nice competent agents who all tried to help me. Julia followed up with a call back to me to explain how the refund would be sent. Just incredible customer service. Than you Julia and everyone at Cadillac Financial.

I am giving GM Financial a one star but also Tomball Dodge Chrysler and Jeep for intentionally adding my name as a joint owner on the purchase of an OVERPRICED auto. I was told my son needed a co-signer and the finance company ONLY spoke to him about the financing details, instructions etc. However, after taking a look a my CR, I shows I am the joint owner. After some research I found out this is the same dealership I had to file a police report on years ago because my sister used my mother's name and SS number to purchase a vehicle. My mother was unware of this until the invoice came in her name. I called the police and several other agencies to get the car repo and my mother's name taken off and remove this from her credit report!!!!