GM FinancialReviews of gmfinancial.com

Just got off the phone for the third week in a row. Trying to refinance my car through my credit Union, been approved all I need is a copy of my title. Pablo told me the bank had to ask for it. So I went to my bank on speaker phone with my loan officer, Jole said he would fax it over in 48 hrs. A week later I call again Sharma tells me it was faxed over on July 21 even though my bank has not received it. She Iinformed me it would be another 2-3 days before the bank can get a fax for a copy of title that was supposedly already sent. Now I wait again for a few days. I don't recommend this company for anyone unless you are desperate. Run around Run around is what you will get. Next course of action is the Better Business Bureau

Lack of accountability for mistakes made on their behalf. Lack of response in a timely manor. Continuous drop calls. System seems to be built around Commodore 64 programming. And will ask the same questions 3-4 times on the same subject after explanations have been given. Customers are always wrong, not the company. WILL NEVER HAVE THEM AS A FINANCIAL INSTITUTION AGAIN.

THIS IA A SCAM COMPANY

This company needs to be audit they are aware of Rick Hendricks doing shady sales the lady rep that I spoke with stated to me to report them to as many places as possible a rep name grace from Rick Hendricks stated that another lady called about her trailblazer and she understood what I was saying about my truck cutting off and it’s only 9 months old the 24 of June people besides me been calling in the lady from GM stated she was putting in a complaint and asked my age 65 they think they can scam the elderly both of these companies need to be audit because this is not the first time I believe that someone has purchased a brand new vehicle and had a finance to GM and then had issues in reference to a brand new vehicle they need to be ordered

I've made all of my payments on time for the last two years. I ran into some financial trouble because they raised my rent. I will go out of my way.Never to finance a car with general motors again. They offer no real solution. Well , yeah , there's a solution , but you have to pay the interest all along and there are fees involved. They really need to have a program for people that run into snags. I mean , they are a multimillion dollar company , so why not. I was humming along pretty good until I ran into a problem. Now i'm very angry and they got hundreds, perhaps thousands of dollars in my payments used towards interest. While I am sobbing daily watching my friends go on long trips and thriving, I am at rock bottom. Wonder what the GM share holders, presidents and executives are doing this weekend with all the money they get.

If I could leave 0 stars I would. I started with a title relocation request in Jan 2025 and GM financial sent my title to a state that I wasn't moving to. They sent my title to my home state as well as sending a relocation title to my new state, all the while I'm being told that I only have one title.

The GM Financial by far the most untrustworthy and scammy lease company I’ve ever dealt with. After returning our leased vehicle with 15,000 fewer miles than allowed, we were shocked to receive a $1,008.99 charge. We’d think returning a car in better-than-expected condition would work in our favor, especially considering the vehicle now holds greater resale value for them with fewer miles. Instead, we were slapped with a charge for a tire supposedly measuring 2/32", a highly questionable and arbitrary claim. When we reached out to discuss the issue, the representative we spoke with, Tera, showed no intention of resolving it reasonably. Rather than engaging in any meaningful dialogue or showing empathy, she simply issued a veiled threat to report the outstanding balance to credit bureaus, harming our credit score if the full balance wasn’t paid, despite the obvious unfairness of the charge. In an effort to settle things amicably, we even offered to pay $808.99 if they would reduce the charge by just $200. That too was dismissed without consideration. It’s clear that GM Financial does not care about their customers, only about squeezing every dollar they can out of the customers. The behavior suggests that their employees are more motivated by commissions than customer service. This was a truly unpleasant and frustrating experience. I strongly urge anyone considering GM Financial to look elsewhere. There are far more professional and customer-oriented lease companies out there. Do yourself a favor and stay away from GM Financial.

Horrible customer service. The customer service representatives and a supervisor were consistently rude and unhelpful! This is my third lease but after this, I will NEVER get another GM product due to my recent experiences with them. My mother has also been a loyal Chevy buyer but I shared my experience with her and she has also stated she will never purchase another GM product due to the horrible customer service. Almost ten years of consistent payments from me, and yet they do not value loyal customers at all.