General MotorsReviews of gm.com

Concered customer,i've purchased about 15 cars,trucks and suv's from Gm,for some reason they are choosing to give my selling dealership Classic GM of Arlington,Tx a bad survey that i didn't fully submit,and they are telling it can't be corrected and it may have been a glitch in the system,this dealership has been giving amazing service since 2009,i'm not sure if GM pay out for good survey or not but don't make me look like the bad guy,this 2026 yukon Denali will be my last purchase from GM,if this matter isn't addressed

It’s been 2 weeks I paid for electric drive unit for my Cadillac lyriq 2024. When I am asking the dealership about that update they said no update, the part is back order even the GM doesn’t give the ETA. I dnt know what kind of company is that they r going produced the car but they dnt have the parts. And the dealer doesn’t give me loaner car for me.

I used to only buy GM vehicles. The recent Silverado I leased has changed my tune. I’ve had nothing but problems with it. The vehicle randomly goes into limp mode on the highway. Dealer can’t figure out what’s wrong with it. The cameras also randomly stop working. It’s been repaired and recurred three times. I finally get to the end of the lease, truck is clean, and they charge me a $423 disposition. Enjoy the $423, it’s the last you’ll ever get from me.

FRUSTRATED BUYING EXPERIENCE THAT SENT ME TO BUY A FORD F150 Again! After purchasing two Ford F150 and loving them I decided to give General Motors a try since my son works for GM and my son has always been saying that why don’t you buy a Chevy truck so I went to the dealership to make my purchase and I was looking for a higher end trim level such as the high country. But I was told that I could only get the high country in the 6.2 L or the 3.0 diesel I told them that I would prefer the 5.3 engine since there are so many problems with the 6.2 engine and the 3.0 diesel. They told me that wasn’t possible and that I would have to buy a lower trim level to get the more reliable 5.3 V8. I promptly went to the Ford dealer and bought another F150 lariat powerboost which is a beautiful truck. I’m very disappointed in the quality of the engines that GM is offering as well as the type of engines. offering a four-cylinder that looks OK, but I’m not interested in a four-cylinder. I would prefer a six cylinder turbo or an eight cylinder that’s dependable. PlusI think GM should simplify the V8 that had been so dependable for so many years.

I’m extremely frustrated with my experience with GM. I bought a brand-new 2025 Chevy Trax, and the electronic problems started almost right away. The car has already been in the shop twice, including the first repair around 1,000 miles, and the issues still aren’t fixed. I’ve followed every update, every suggestion, and I’m still dealing with the same problems. What makes it worse is the way GM handled it. Instead of offering real help, they offered me 50,000 GM points, which is basically $500. That doesn’t come close to the stress, time, or inconvenience this has caused. I expected better from a company this big. I shouldn’t feel like I’m fighting for basic support on a brand-new car. Right now, I’m disappointed, tired, and honestly angry that I’m stuck with ongoing issues while GM treats it like a minor inconvenience. I just want a fair solution and a car that works the way it should.

We purchased a Cadillac expecting a premium, reliable vehicle. However, just a few months into ownership, the communication module and several other systems failed. The repair process was extremely disappointing. It took the dealership two months to successfully fix the vehicle. For this significant inconvenience and extended period without our car, the dealership only offered a $250 voucher to the rewards program. This experience has severely undermined our confidence in both the vehicle's quality and the dealership's service commitment. The extensive repair time and minimal compensation offered for such a major failure are simply unacceptable.

I brought my truck to the service center after experiencing driving issues that felt like transmission problems. It turned out to require major repairs, resulting in a $3,000 bill—on a 2019 Silverado RST 4x4 with under 60,000 miles. After doing my own research, I found a service bulletin related to this exact issue, but the dealership refused to assist with the cost because the powertrain warranty had expired just a year earlier. I also opened a case with GM, but never received any follow-up or resolution. Overall, I’m very disappointed in the lack of support from both the dealership and GM.

I recently had an exercise in futility at the local Chevy dealer (Robbins) in Humble, Tx. I took my 2019 Traverse in to have 3 items checked to see if the extended warranty would cover the repairs. But no, you have to have a diagnostic ($195) of the vehicle before they will touch your vehicle. I agreed to the one time charge so they would at least look at the vehicle. After they called the extended warranty company (Apex) the items were not covered, although I had a conversation with their representative the day before and he said that they were covered. So I told them not to do anything and I will pick it up the next day. They did the diagnostic and came up with a Christmas list of things($3500) they would like to do for my vehicle, none of the items on their list were the items I wanted checked. I went in to pick up my vehicle and they tried to charge me for 3 diagnostic fees. After speaking to their service manager I only paid one fee. Just be mindful if you by chance happen to go to Robbins Chevrolet. Make sure they fully explain everything they are going to do and the associated charges. It doesn’t matter what you wanted them to do. They will do what they want to and bill you for it. Will never go to this dealership again. Fix your customer service folks, It sucks.