GLSReviews of gls-us.com

Tracking is inaccurate and have been waiting to speak to an agent for 30 mins, no one is available

Same female GLA driver every delivery. Enjoys yeeting package 20 feet and hitting my door rather than walking the 20 feet and dropping it. I think GLS staff are the leftovers from every other delivery service.

This is the most inept and incompetent delivery service. I order an expensive bottle bourbon, and the vender said there must be someone 21 or older to accept on delivery. I added my gate code so the driver could access my residence here in NorCal.I left to visit my family in Texas. Eventually I received a text that my package had been delivered, and I signed for it! I’m 1800 miles away! The lazy ass driver simply threw the package in the weeds next to my locked gate, forged my signature and left. My phone number was on the gate if they had a question…could have even called …and I already left my number when I made the order… lucky for me my neighbor happened to find the package before a thief did, including possibly kids…

Absolute worst shipping company there has ever been. I would’ve given it zero stars if possible. Delivery person went to the wrong address then marked my delivery as attempted no one home even though I had been home all day waiting on a package now they said they would re-deliver it this evening and they would re-contact the driver, but of course that did not happen. Try to call Customer Service again and they’re closed until Monday if I had my choice, I would never have anything shipped by this company again, but unfortunately where I ordered something from uses them. I will let the company know that their deliveries service is horrible And they should change companies if you’ll notice on the website they’re right 1.5 out of five stars pretty sad that they’re still doing business.

Trash company with awful customer service. I am still waiting on a package that was supposed to be here days ago! No one should use this service ever.

worst service

Package was on time but apparently the delivery person was to lazy to walk up the 4 steps to the porch and set it by the house so porch pirates didn't have direct access to it, but nooooo he set it on the steps(in the middle of the step to be exact which if someone went outside with their hands full they could have tripped on the box) which the steps are right next to the public sidewalk!! I'm not sure how any company that specializes in delivering packages thinks that's an acceptable place to put customers packages! I hope your delivery drivers have the exact same kind of delivery drivers for their own packages! Lazy

Absolutely garbage service. Package was taking longer than it should have, so I checked the tracking from the vendor. "Delivered" my package that requires a signature on 11/14/24 at 11:44pm. Almost midnight for a residential delivery? Yeah? Tried to contact GLS. Their only "contact us" is a chat box, and said chat box wouldn't connect for days. When I finally got it to connect (11/22), they claim that it's past 5 calendar days and they cant do anything. TWO OF THOSE DAYS WERE WEEKEND DAYS for starters. so no, actually not okay. This, today the 22nd, is the 5th BUSINESS day and should still be applicable to file a claim, under your own dumbass 5 day rule. You lost my package, refuse to provide proof of where you delivered it to, and let some random ass person sign for it (without ID i'm assuming) who isn't even associated with me. That's $150 dollars your driver lost, and both you and the person I ordered from claim it's the other person's problem. Not the first time I've had issues with your service either, GLS. Last time you messed up this bad, someone "signed for it" and left it out front of the business that I work at. Just like, by the road. Again, time stamped at nearly midnight. On a rock. Covered in beetles when I found it. Never, and I mean NEVER use this service.