GLSReviews of gls-us.com

If I could give one star, I would. This is a terrible shipping company, they do not tell you when packages get cancelled, or re directed, and if the package gets redirected, out of your control, they make the receiver pay. This company should go out of business, the support chat is terrible and unreliable, it does not answer questions accurately or rely information properly. Whoever uses these delivery service needs to stop, your customers will stop buying from you, because of this company. DO NOT USE DLS, DO NOT

Wish i could rate lower!!! They apparently delivered my package and got my signature, but i was at work. I checked the security cameras and they didn’t even deliver! The costumer service was HORRIBLE. They don’t get back at you, they don’t answer the phone, they don’t answer the chat. I still don’t know where my package is. If you need to order something, be careful and DO NOT use them.

Absolutely terrible. 2 days after expected, later still waiting on package

Can’t I give ZERO stars?? They are horrible. Forced me to stay home two days waiting for a box which needed a signature. Promised to update me. Never did. DO NOT USE THEM!

Delivery was attempted during work hours on Friday. When I called customer support, they said they don’t guarantee a call or prior notification before delivery and that another attempt would be made on Monday. Today, Saturday at 11:46am, another attempt was made where the delivery driver waited for only 50 seconds before leaving. It took me less than 30 seconds to put on pants and walk outside to the unmarked van to try and get my package. I knocked on the window, and the gentleman got out of the van to tell me he had already marked the package as ‘non-response’ and that I'd have to wait until Monday! I was standing less than 3 feet away from my package! I am going to call the company I ordered from to stop using GLS. This is beyond ridiculous.

This company has to be the worse option you can use for delivery services. Order a package and for some reason the seller decided to use this garbage for the delivery. It's been 15 days on a package that was purchased through Amazon, which 90% of Amazon's packages take the longest at 4 days (unless coming form over seas). 15 days!!!!! No tracking information besides that it got picked up at the seller. You PEOPLE SUCK!!!!!! requested full refund form seller as I know now. My package will never arrive.

We ordered something online. GLS delivery guy came to our house, and threw our package 10 ft from our front gate to our front door. We have glass on our front door. The door could've been damaged. Also, the guy didn't know what was in the pkg, and it could've been something fragile or made of glass. We heard a loud bang when it happened, and we have the whole thing on our RING camera video. We called GLS, and they read from a script saying they'd file a complaint with the management team who handles the drivers. They also said we'd get a call back within 10 min from a supervisor. No one called us back. We called them again, got another rep, an that rep read from the same exact script as the first rep. There was no empathy or concern over this incident. We are thinking of posting the RING footage on YouTube and social media. DO NOT DEAL WITH GLS IF YOU CAN. The absolute worst delivery company that exists. We filed a complaint with the Better Business Bureau (BBB), also.

This is the worst shipping company I have ever worked with. Every single package has been lost, and customer service is beyond worthless. Multiple people will tell you multiple different things. Avoid at all costs - they're not worth it.