GLSReviews of gls-us.com

My package was delayed. It's been more than an hour since I've been trying to connect with someone from customer service, and they keep saying all agents are busy...

Very easy to work with

Never order anything if you see that delivery company is GLS.

One star is too good for this company Do Not use, customer is horrible, web site says that they pick up daily , customer service says they pick up maybe once a week, they have no idea where my package is, I have a tracking but child does that do, now my package is no where to be found and they do not care , The sender tried calling with no results, so if are a company wishing to stay in business find a better shipping then this one, unbelievable how calm they about your package no empathy. Be smart stay away from this company

I was given a gift that requires a signature but the company uses GLS for deliveries. I work during the day and knew this would be an issue so I contacted GLS and requested a time slot that would work. The driver came 4 hours earlier anyway.This process repeated for days. The third time I was told it had even been brought to and approved by a supervisor, so on that trip the driver didn't come at all!

I would give them a -10 for their services. We are experiencing our second bogus delivery by them in three weeks. Each time they documented they delivered the package with a signature of the recipient, yet we were hoe at the delivery time, yet no one came to our door or delivered the package to our home. Each time we have registered complaints and their response was slow for the first issue and the second issue has still not been even answered by them in the 72 hours since our first call. they are not competent, not professional and their drivers are driving what looks like personal vehicles. USE ANYONE ELSE!!!!!!

If you're trying to run a business, don't waste your time with these clowns. I went through the laborious process of setting up an account with GLS so I could ship wine from Napa to southern California. Scheduled the pick up for Tuesday and they didn't show up. They showed up Wednesday and the GLS driver decided he couldn't wait for 3 minutes for the warehouse to print the bill of lading. Rescheduled for Thursday, they showed up and picked up 16 cases of wine. 12 cases were delivered 2 days later. The 13th case was delivered a week after that. The last 3 cases were lost in transit. Their "exhaustive" trace turned up nothing. That's an 81% success rate. Pitiful! Now I must wait 60 days for them to process my claim for the lost cases.

Adult signature required. Gave me no delivery window. Won’t come back for 4 days. Can’t expect someone to sit at home all day. Terrible company