GLS CanadaReviews of gls-canada.com

their customer service is terrible. I have waited 4-5 days for a pickup, I will never USE THEM AGAIN

Do not use that company they are the worst. They forgot my delivery for 3 consecutive days and their service did not know how to manage

J'ai payé pour recevoir un colis en 48h le 15 avril. Le colis a été envoyé à cette compagnie pour la livraison. Nous sommes le 21 et toujours rien. Aucun retour de messages et puis mon colis à été dompé à 2 places par erreur entre-temps. Une fois à Chambly et ce matin il est a London. Je suis de Trois-Rivières. Gang d'incompétents. Évitez-les.

Tracking ID: P58788601 Package lost in transit!

I suggest not to use their service. Their system does not show any information about your shipment. I called customer care and they also do not have any idea about the status of the shipment. My packages were supposed to come in 3 days it's been over a week and I do not have any idea where my packages are. The tracking number is of no use!

Theft! Theft! Theft! When you report it they are quick to dismiss your concern and tell you your video of the incident is wrong. Deny Deny. Do not USE Altimax or GLS to ship. They have drivers who work with a second vehicle to steal your valuable packages. We spoke to the dispatcher at Altimax (Dave) and he said the driver had to take a picture and that it is protocol. He assured me he did even after I explained I have the video from when he stepped out of the van and a picture was never taken. Parcel dropped at 9:30am at 12:30pm a different white van quickly came up the street stopping in front of our house ran to the door picked up the parcel and was gone. High value package and he knew what he was looking for and where to get it. Always check what shipping company ships your parcels. GLS and Altimax will not work with you or take responsibility. Beware. Guy in the ORANGE vest stole our $400 package.

I placed an order with a boutique, but I soon noticed that the shipping address was incorrect. To fix this, I called GLS to request a redirection of my parcel. During my first call, I was assured that my parcel wasn’t going to be delivered to the original address and would be returned to the terminal. During my second call, I was told a new shipping label was being created. However, when I called today, I was informed that they couldn't guarantee the redirection would be completed since the shipment was already in progress. Here’s a timeline of my experience: - **March 26 early morning**: I contacted customer service to arrange for my parcel to be redirected. - **March 26 afternoon**: The delivery driver received the request and returned the parcel to the local terminal. - **March 28 afternoon**: I called once more to confirm that I would receive my parcel to the correct address. Customer service confirmed that my parcel was at the terminal and they were preparing a new shipping label, assuring me I would receive it on Monday. - **April 3 morning**: I checked the tracking number again and saw the message, "Your shipment was delivered and we received a signature." However, I did not receive the parcel—apparently, the driver delivered it to the original address. I have two questions: 1. How did the GLS driver manage to obtain a signature from someone who wasn’t listed as the recipient? 2. Why does GLS offer a “parcel redirection” service if the staff disregard it and sends the parcel back to the original address, especially after I confirmed that a new shipping label was being created? Just a reminder, I have all the calls recorded since I’ve had issues with them in the past.

Every time I get a delivery from them there is a problem. Depending on who you get, you’ll get a different answer and most of them contradict each other on the policies. Once, they lie about attempting two deliveries in the same day, don’t leave any notice on my door and expect me to know. They also claim they try to call me, I have no missed calls nor have I received a call from them. Seriously avoid this company.