GlossierReviews of glossier.com

I am very frustrated with my current order from Glossier. It has been 2 years that I am ordering with no problems until yesterday I received my order missing one item. I looked for a phone number to call them and couldn’t find any!!!!! How come a good company doesn’t have a phone number? The only way to contact is through email and I am wondering about the reviews regarding the good customer service. I wrote to them and so far no answers. Christmas is in less than a week and my gift to my daughter won’t be ready. I am very disappointed with this company and based on how they will handle this I might not order anymore.

I ordered products and received an email acknowledging the order. Then nothing. I had to write to ask where was my products. Only then did I get a tracking number. Checking that the parcel had tried to be delivered from local sorting office to me; however the Street name was used as my name and the computer obviously failed to recognise me or the address. Only because we knew the Sorting Officer did we managed to get the parcel 5 days later! Rubbish company no where to phone, no contact definitely not a service provider. I do not recommend this company at all.

J'ai commandé deux parfums YOU chez Glossier, et par erreur, un serum Super Bounce m'a été envoyé. Après les avoir contacté pour leur signaler l'erreur, leur réponse a été extrêmement rapide; Ils m'ont tout de suite dit de ne pas me déranger à leur renvoyer le sérum, de le garder en dédommagement (valeur de 28 environ), et que mes deux parfums me seraient renvoyés au plus vite. A peine 3 jours plus tard, les parfums sont arrivés! Plutôt satisfaite donc :)

J'ai fait quelques commandes sur Glossier. Je suis ultra contente des produits & du service client qui est juste génialissime. De la rapidité, de l'écoute et du professionnalisme! Je recommande vraiment. Ce sont des produits de qualité, en plus d'un packaging ultra mignon! Je n'ai jamais eu une expérience aussi géniale avec une boutique. L’expédition des colis & la livraison sont vraiment très rapides aussi, en 3-4 jours je reçois ma commande. C'est juste PARFAIT 💓

I have been trying to order products from glossier for my 4 nieces for hours and I can't check out! It's so frustrating. I don't know what's going on. They have all asked for glossier products for Christmas and I just can't check out! I have tried again today to order items for Christmas presents and I'm delighted to say that this time I successfully placed my order so I have changed my review. I only wish it had been so easy yesterday. If my nieces hadn't specifically asked for glossier products I would have given up and bought them something else.

Received order but sadly one product was missing and so emailed customer service and they replied within 5 mins and sent a replacement which arrived the next day! Fab customer service especially during Christmas period!

Basically, no matter what browser I use I can't checkout. How do they expect to sell stuff if people can't pay for it?

The best customer service ever, this is a company that truly cares about their customers and the products are amazing. Highly recommend 👌