Glo MelaninReviews of glomelanin.com

Glo Melanin's customer service was top-notch! Rio was incredibly kind, professional, and attentive throughout my experience. They took the time to answer all of my questions thoroughly and made me feel like a valued customer. Their exceptional support truly stood out, and I sincerely appreciate the outstanding service they provided.

Edited on 25 Jul 2026. I was contacted by a representative named Elyka shortly after leaving the original review. Elyka was helpful and promptly resolved the issue by submitting a replacement order and compensating me for the inconvenience by allowing me to pick a complementary item from their inventory to try out. My items arrived today and I'm happy to report that I am satisfied. They will continue to have a loyal customer in me (my mom, and my 2 daughters) as long as customer service continues to promptly resolve issues when and if they arise. If an issue can't be resolved in a timely manner, as long as that is communicated, I'm good with that too. I was missing an item from my order. I immediately reached out via email and had to have the conversation with the AI representative, Nia. The interaction seemed positive as it was stated that I would receive my replacement item and that it would be processed in 3 to 5 business days. That was on 07 July and today is now 20 July. I have reached out to the same email address and have yet to receive a response. I have also attempted to reach someone via the chat box on their website (that says they can be reached right away). However, in the chat box, when I stated that I was inquiring about the status of my order (where I included the order number and stated what item was missing), the response was, "Our customer support team will be with you soon!" So I responded with, "Via this chat?" and I have received no responses or communications since. Unlike a lot of the other reviewers, I purposely subscribed to the membership and genuinely like their products. I buy them for myself, my mom, and my daughters. BUT, I'm all about respecting the money that I work hard for and I stand on principle. If they can't resolve this issue, then I will move on to find another product that works just as well from another company. I've been a loyal customer for over a year (technically, they have 4 customers in one) and I'm starting to feel quite unappreciated.

I use the cleanser and face cream and have been very pleased so far. It is very moisturizing used together. I use the cream at night as it is bit heavy for the day, but I'm very pleased so far.

Rio did an amazing job with helping me thank you

I want to Thank Elyka for her great customer service and help

I had a lost shipment so I reached out to Glo Melanin to inquire. Rio promptly handled my concerns and had a new shipment headed my way in record time! Thank you Rio, and Glo Melanin for caring about your customers and standing behind your products!

Didn't receive my order!But you were very addiment giving my refund in a timely matter!and you took care of everything very quickly and thank you.

Elyka was very prompt in responding to my emails. She thoroughly explained what I was confused and concerned about. She also showed compassion and respect when helping me.