customer
Shipping issue…
What I didn’t like was that I had a shipping issue and UPS was awaiting a response back from the company which left me in limbo with my purchase for two weeks. I reached out via email and that was a dead end on numerous occasions. I tried the chat and the virtual assistant brought some relief and then I spoke with a real person. Elyka came to the rescue and rectified my situation. He or she (not sure of the sex) was very caring and understanding. They felt my frustration and wants and is making my issue right. I hope that this shipping goes smoothly this time around so that I can see what the hype is and enjoy my purchase! Elyka, thanks again for the assist as it means a lot! Your customer service was outstanding!!
Response from Glo MelaninJun 30, 2026
Thank you for your patience and for giving us the opportunity to make things right. We know how frustrating it can be when an order doesn't go as planned, and we're grateful Elyka was able to step in and help. We'll be sure to share your kind words with them, and we're excited for your package to finally make its way to you!



