GlokoreReviews of glokore.com

Response from GlokoreSep 18, 2025

We’re very sorry to hear about your experience and the frustration this has caused. It seems there may have been a misunderstanding in how your case was handled, and we sincerely apologize for the repeated requests and delays. This is not the level of service we aim to provide. Our team will be reaching out to you right away to make this right and ensure your issue is resolved promptly. We truly value your feedback and the opportunity to improve.

Response from GlokoreSep 9, 2025

We’re very sorry to hear about your frustration. At GloKore, our goal is never to make the return process difficult but to ensure we fully understand and resolve any product issues. The request for a short video is simply part of our quality control process so we can identify defects, prevent future issues, and process replacements or refunds more quickly. We truly value your feedback and regret that this has caused you such a negative impression. Please know that our customer service team will reach out to assist you in resolving this matter to your satisfaction. We want to make this right and ensure you feel supported.

Response from GlokoreSep 9, 2025

Hi Sandra, we're sorry to hear about your issue. Our records show you communicated with our support staff via email yesterday on 9/8/25. We will have someone reach out to you asap to resolve your issue.

Response from GlokoreAug 26, 2025

We apologize for the experience you had. When the system receives orders with same shipping address, it combines the order into 1 shipment. You will be refunded in full for the duplicate order, including the shipping. We will have someone from our team reach out and make this right for you.

Response from GlokoreAug 12, 2025

We’re very sorry to hear about your experience and understand how disappointing it is when a product stops working. We truly want to help make this right. Unfortunately, we could not locate your order in our system based on the information provided here. Our products come with a 90-day warranty from the date of purchase, and outside of that period, we’re unable to issue a replacement or refund. That said, we’re committed to finding a solution and would be happy to review your order details to see what options we may have. If you could please contact us at [[email protected] or call us at 888-899-8534r] with your full name, order number, or email address, we’ll investigate further and work toward a resolution. ** UPDATE ** We were able to locate your order and have issued you a full refund. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We appreciate you providing additional information and giving us a chance to resolve the issue.

Response from GlokoreAug 12, 2025

We’re sorry to hear about your experience and understand how frustrating it can be when a product doesn’t work as expected. We truly want to resolve this for you as quickly as possible. Unfortunately, we were not able to locate your order in our system with the information provided. If you could please contact us at [[email protected] or call us at 888-899-8534] with your full name, order number, or email address, we’ll be able to verify your order and send you a replacement charger or assist with a refund right away. We take these matters seriously and are committed to making sure you receive the product and support you deserve. *update* - Our customer service member refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We hope this resolves your issue.

Response from GlokoreAug 7, 2025

We’re sorry to hear about your experience and would like the opportunity to make things right. Could you provide us with either an order ID or an email for the order so we can resolve for you right away? Please contact us [email protected] or we'll request information here on Trustpilot, if you could provide us with your order detail we'll resolve your issue.

Response from GlokoreAug 7, 2025

We’re very sorry to hear about your experience and would like the opportunity to make this right. Unfortunately, we are unable to locate your order based on the name provided in this review. Could you provide us with the order detail so we could resolve your issue right away? Your satisfaction matters to us, and we are committed to resolving this promptly once we have the necessary details.