Jacqui R.
I bought the scalp massager but should have got the Cap
I bought the scalp massager but realized another product would be more suitable for my needs. Since I was inside the 60-day return period and an exchange wasn't possible, they processed a refund order whereby I was required to pay the postage cost to return the product. I do understand that since it was my mistake. Maricar was extremely helpful and responsive. Keeping my fingers crossed that they process the refund on receipt.
Response from GlokoreMar 5, 2026
Thank you for taking the time to share your experience. We really appreciate your thoughtful and fair feedback. We're glad to hear that Maricar was helpful and responsive while assisting you with your return. Our team always aims to make the process as smooth and transparent as possible. As outlined in our policy, customers may return products within the 60-day return window, and while return postage is the responsibility of the customer in cases like this, we make sure refunds are processed promptly once the item is received and inspected by our returns team. Please rest assured that your refund will be handled as quickly as possible after it arrives. If you need any updates on the return status or if there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate you giving our products a try and hope we can help you find the product that best suits your needs in the future.