This company charged me for a purchase I did not make. I sent an email to customer service and they said that there was nothing they could do. DO NOT purchase anything from this company.
Response from GlokoreNov 25, 2025
I'm sorry to hear about the unauthorized charge and your frustrating experience with our customer service. A detailed explanation on how the case was handled should have been provided to you. If you're not satisfied with the response, please reply back with more details so we can investigate further.
MA
Marie
Additional product added to order
When I ordered a product, somehow a mystery box was added to my order for $19.99 and I immediately contacted Customer Service to nullify the order and only received an automatic reply and the next day I received a message that the mystery box had been shipped.
Response from GlokoreNov 25, 2025
We’re really sorry for the unwanted mystery box and the delay. Our support team is working through a high volume of emails right now.
You’ll get a personal reply as soon as possible – we’re on it.
Thank you for your patience!
SY
Sheryle Y.
unauthorized items added
I just ordered one face mask. The problem is that when the final total was put up the order had already been submitted and a mystery pack and a VIP membership were added without my consent and I never even saw anything about the VIP membership. So right from the start I am being over charged. That worries me. Update: they returned the price I was charged for the stuff I did not order. Now I wait to see how product works and will update again. I won’t be telling you about the product. When I didn’t get it I went on chat at was told they canceled the order and black listed me because I had notified my bank about the unauthorized charge. Her chat was rude. There you have it so I ordered one someplace else with no problems.
Response from GlokoreNov 25, 2025
Thank you for taking the time to share your experience. We are truly sorry for the frustration this situation caused, and we appreciate the opportunity to address it.
First, we want to clarify that add-on items such as mystery packs or VIP memberships should never be added without clear consent. We’re glad we were able to promptly refund the unwanted charges, but we understand that the issue should not have occurred in the first place. Your feedback is helping us review and improve our checkout process to ensure this does not happen again.
Regarding the cancellation of your order and the interaction you had with our support agent, we sincerely apologize. You should always be treated respectfully, and your concerns should be handled professionally. We’re currently investigating this internally, both to understand what happened and to make sure our team members follow proper customer-care standards at all times.
We also want to assure you — and any payment partners reviewing this — that we take claims of unauthorized charges extremely seriously. When a customer reports a charge they don’t recognize, our policy is to work with them to resolve it quickly and transparently, not to penalize them. If any action taken on your account was in error, we want to correct that.
Even though you chose to purchase elsewhere, we are still here and ready to help if you would like us to review your account status or assist with anything further. Your satisfaction and trust matter to us, and we appreciate the chance to make this right.
Thank you again for your feedback, and we wish you the very best.
SH
Sarah H.
I ordered on 11/1/2025 never received
I ordered on 11/1/2025, 2 masks and the website added a mystery box without my consent. The package was sent to a distribution center near me arriving on 11/6/2025 but was not delivered. I called and was told they would ‘re- deliver’.
Then tracking showed returned to sender 11/18/2025 — they never tried to deliver the package.today is 11/19/2025
Response from GlokoreNov 20, 2025
I'm so sorry for the frustration – that mystery box should never have been added, and the delivery experience sounds awful.
Please contact us back on [email protected] with your order number, and we'll fix everything right away. We’ll make this right – just shoot us a quick message and we’ll handle it immediately.
JW
Jeff W.
I can not recommend Glokore nor will I…
I can not recommend Glokore nor will I be placing ordering placing any future orders. We ordered 2 masks. One arrived damaged and was defective. The 'support' requirements to prove the item is defective are ludicrous and demeaning.
Response from GlokoreOct 24, 2025
We’re deeply sorry for the frustration and disappointment caused by receiving a damaged and defective mask. We completely understand how upsetting this experience must have been, and we’re truly committed to making things right. To help us fully understand the issue and provide the best possible resolution, we kindly ask that you share additional details through email as outlined in our support process. We greatly appreciate your patience and cooperation, and we’ll work diligently to address this as quickly as possible. Thank you for giving us the chance to resolve this for you.
DK
D K B.
What a scam!
What a scam! I bought two, one for myself and one for my daughter. We couldn’t use them because they won’t stay on the light you choose. They colors bounce continuously so you get no benefit. I can’t believe both have the same problem…hmmm. I called to let them know I would be sending them back. Alisha said to send a video showing the problem. I made the video but I have tried to attach it to their email and always get error messages. Obviously they have blocked pics and videos. I want to attach the video but can’t find a way to do it. We tried several times and mine worked once. The other never worked. It took me awhile to purchase these. What a sad thing for the consumer.
Response from GlokoreOct 21, 2025
I'm sorry to hear about the issues with your purchase. Please contact us again, whether through a call or email, to proceed with the return. For the video, try making a short one (under 1 minute) with lower resolution. Photos should be in JPG or BMP format. If you're still having trouble attaching files, let us know through email/call, and we’ll provide another way to send them. We’re here to help!
DO
Donna
SCAM. This company is not legitmate.
I ordered a mask in August, and never received it. I tried reaching out via email and Glokore's Customer Service #, which belongs to an entirely different company. I have had zero response from Glokore in any way, and am still out $119.95. Will be contacting an attorney and reporting this fake company to the BBB.
Save your money and ignore the 5-star reviews. They are inaccurate. If anyone has found a way to actually contact Glokore, please share that information. The review I left on Glokore's website has been removed.
Response from GlokoreOct 20, 2025
I’m really sorry for the trouble with your Glokore order and the lack of response—that’s incredibly frustrating. Recent info suggests reaching out to [email protected] (with 24/7 live chat on glokore.com) or calling (888) 899-8534 (9AM-5PM PT, Mon-Fri).
Some customers have had success getting refunds by emailing with their order details. If the phone number isn’t working, try including your full name and order number in an email to support.
I hope this helps resolve things quickly
AM
Amy
Having trouble getting a refund for red…
Having trouble getting a refund for red light therapy machine. Followed return instructions. After several email interactions I was told yesterday that due to an internal issue they were unable to process my refund back to my card. But not to worry they would send an email check for the refund. Never heard of such a thing, Still waiting for the refund.
Response from GlokoreOct 13, 2025
I'm so sorry to hear about the trouble with your refund for the red light therapy machine. That must be frustrating, especially after following the return instructions. An email check (or e-check) is a legitimate refund method, but I understand it may seem unfamiliar. Please reach out to us via email for a follow-up on the status of your e-check, and we’ll ensure this is resolved promptly. Thank you for your patience!
