Ron H.
Great customer service from Lou!
I bought this red light facemask for my daughter after a local dermatologist told me that red light therapy actually does produce good results. About 3 months after purchasing, something happened to the charging port; it seems to have broken internally and won’t accept the charging cord. I emailed Customer Support this morning. Lou promptly replied to me. I had to send a short video of the operation of the mask and the problem she was having. It is now only about 6 hours since I first contacted GloKore about the problem and I just got an email that a replacement mask will be on the way shortly. That kind of customer service is amazing. Thank you Lou for being a great “ambassador” for your company. I’m usually dubious of Internet purchases but GloKore is one I’ll gladly buy from again.
Response from GlokoreMar 14, 2026
Thank you so much for your thoughtful review, Ron. We’re very sorry to hear about the issue your daughter experienced with the charging port, but we truly appreciate you giving our support team the opportunity to help resolve it. Our goal is always to make sure our customers receive a product that works properly and delivers the experience they expect. We're glad Lou was able to respond quickly and assist you with the troubleshooting process so we could move forward with sending a replacement right away. Providing prompt support and making things right when an issue arises is extremely important to us, and we’re happy to hear the process was smooth for you. Your trust means a great deal—especially when shopping online—and we’re grateful you chose GloKore for your daughter’s red light therapy needs. If there is ever anything else we can help with in the future, please don’t hesitate to reach out to our support team. We truly appreciate your kind feedback and are grateful you gave us the opportunity to resolve the issue. Ensuring our customers are taken care of is always our top priority.



