GlokoreReviews of glokore.com

Response from GlokoreDec 15, 2025

Thank you for sharing your feedback. We take all billing and fulfillment concerns seriously and appreciate you bringing this to our attention. We have since reviewed this matter and confirmed that it has been resolved. We continuously review our checkout and shipping processes to prevent issues like this and to ensure a clear, reliable experience for our customers. We appreciate your feedback, as it helps us improve and maintain the standards expected by our customers.

Response from GlokoreDec 12, 2025

Thank you for bringing this to our attention, Charlene. We’re very sorry for the worry this USPS message has caused. We want to assure you that we do not use counterfeit or unauthorized postage, and when USPS flags a label in error, we work quickly to get it corrected. We’ve already sent you a request for your order details so we can investigate this right away and ensure your package is delivered—or reship it at no cost if needed. Please respond to that message when you can, as we’ll need that information to assist you promptly. If it’s easier, you’re also welcome to call us directly at (888) 899-8534 so we can resolve this for you as quickly as possible. Your satisfaction and peace of mind are extremely important to us, and we’re committed to helping every step of the way.

Response from GlokoreDec 10, 2025

Hi Cindy! We appreciate you sharing your concerns, and we’re truly sorry for the frustration you experienced. We want to assure you and future customers that we take situations like this very seriously. The issue with the VIP add-on and the intercepted package has been fully resolved, and we’re glad we were able to get this corrected for you. We have also reviewed our checkout process and shipping procedures to help prevent this type of confusion from happening again. If you need anything further, have questions about your order, or would like us to verify any charges for your peace of mind, please feel free to reach out to our support team at (888) 899-8534. We’re always here to help and make sure you’re fully taken care of. Thank you for giving us the opportunity to resolve this for you.

Response from GlokoreDec 10, 2025

We appreciate you taking the time to share your experience, and I sincerely apologize for the frustration this situation has caused. This is absolutely not the level of service we aim to provide. It looks like your order was processed right away, but the tracking status has not updated as it should. Occasionally USPS experiences delays in scanning packages, but a wait of this length is not normal, and we want to make sure your order is located or replaced as quickly as possible. We are also very concerned about the incorrect phone number you mentioned. We take this seriously and are already investigating to ensure that all contact information on our site is accurate and updated. Please contact our support team directly at (888) 899-8534 so we can personally look into your order, confirm the shipping status, and—if needed—reship or refund you immediately. Your satisfaction is extremely important to us, and we will make sure this is resolved for you as quickly as possible.

Response from GlokoreDec 9, 2025

Thank you for bringing this to our attention. We take any report of an unauthorized charge very seriously, and we’re truly sorry for the stress and inconvenience this has caused. Even though our initial search did not show any orders under your name, that does not mean we are dismissing your concern. There are rare cases where incorrect information, third-party processing issues, or fraudulent card use can create a charge that doesn’t match a customer’s personal details. We are actively reviewing this charge to confirm whether it originated from our system and, if so, to ensure it is refunded and fully investigated. We also appreciate you letting us know that you received a promotional email despite having no history with us. We are checking our email and marketing logs to determine how your address was added and will remove it immediately if it was included without your permission. Regarding the live chat not functioning for you, we apologize. It should always be available, and we are looking into the issue so customers can reach us without difficulty. To move forward quickly, please reach out to us at (888) 899-8534 or [email protected]. That information will allow us to escalate the investigation and provide a clear resolution. We take your concerns seriously, and we are committed to making sure this is addressed fully and appropriately. Thank you again for letting us know — we will do everything we can to make this right.

Response from GlokoreDec 8, 2025

Thank you for reaching out and sharing your concern. A representative will handle your case directly, and once they connect with you, you should receive the refund on your end. We appreciate your patience.

Response from GlokoreDec 4, 2025

Hi Laurie, Thank you for bringing this to our attention. We’re very sorry for the inconvenience you’ve experienced — receiving an incomplete product and then struggling to reach us is absolutely not the standard we aim to provide. We appreciate your patience while we replaced the missing strap and power cord, and we want to make sure you also receive the user manual right away. Please contact us directly at (888) 899-8534 so we can further assist you. We are also reviewing this issue with our quality assurance and support teams to prevent incomplete shipments and communication delays in the future. Your feedback is incredibly valuable in helping us improve. Thank you again for giving us the opportunity to resolve this — we are committed to making sure you receive everything you need and that you're fully satisfied with your product. — Customer Support Team

Response from GlokoreDec 4, 2025

Hi Phyllis, Thank you for sharing your concerns, and we’re truly sorry for the trouble you’ve experienced. The VIP charge you mentioned should never be applied without your clear consent, and we want to make sure this is corrected immediately. So we can process the VIP refund and review your order details securely, please contact us directly by calling (888) 899-8534. Once we hear from you, we’ll make sure the charge is removed and refunded promptly. Regarding your tracking number, we’d also like to provide you with an updated status. We want to ensure everything is resolved to your satisfaction and appreciate the opportunity to fix this for you. We hope to hear from you soon!