GlokoreReviews of glokore.com

Response from GlokoreJan 23, 2026

We’re truly sorry to hear about this experience and appreciate you taking the time to share such detailed feedback. What you described is not the level of service or product quality we aim to provide, and we understand how frustrating this must have been—especially since the items were intended as Christmas gifts. Delays caused by inventory availability should have been communicated more clearly, and your request to ship without the promotional item should have been handled more promptly. We’re also very concerned to hear about the condition of the package and the mask you received, as all products are meant to arrive new, sealed, and unused. We absolutely want the opportunity to make this right. We have requested additional information regarding your order but have not yet been able to fully resolve the issue without it. Please reach out to us directly with your order number so we can review this thoroughly and work toward a fair resolution. You may contact us by phone at (888) 899-8534, or respond to our email with the order details. We take customer feedback seriously and are actively working to improve our communication, fulfillment processes, and response times. Your experience is not being ignored, and we genuinely want to resolve this for you. Thank you again for bringing this to our attention.

Response from GlokoreJan 15, 2026

Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience, as this is not the level of service or product performance we aim to provide. We take all product concerns seriously and make every effort to respond to customer inquiries and resolve issues as quickly as possible, whether through troubleshooting, replacement, or refund when appropriate. If a message was missed or not received, we sincerely apologize — that is never our intention. We understand that you’ve since contacted your bank and the transaction has been resolved. While we respect that process, we would still welcome the opportunity to assist directly and ensure all concerns are fully addressed. Customer satisfaction and transparency are extremely important to us, and feedback like this is reviewed carefully to help us improve both our product support and communication. Thank you for sharing your experience.

Response from GlokoreJan 14, 2026

Hi Olive, we’re very sorry to hear about this experience and understand how frustrating this situation must have been. Our intention is never to leave a customer without their product or a clear resolution. To clarify, refunds can only be issued back to the original form of payment per Visa and payment-processor regulations. When a Visa gift card is used, any refund—full or partial—is automatically returned to that same card, even if the card has been discarded. Unfortunately, merchants do not have the ability to redirect funds to a different card or payment method once a transaction has been processed. That said, we absolutely want to review this matter thoroughly to ensure everything was handled correctly on our end, including the mystery box charge and the shipment status. We take accusations of scams very seriously and are committed to transparency and fair resolution. We strongly encourage you to contact our support team directly so we can escalate this and explore all possible options to assist you further. You can reach us at Phone: (888) 899-8534, and our team will be happy to help. Your satisfaction matters to us, and we are committed to doing everything within our power to resolve this appropriately.

Response from GlokoreJan 12, 2026

Thank you for bringing this to our attention, Lilian. We take concerns like this very seriously, and we’re sorry for the frustration this situation has caused. Our intention is always to resolve refund requests promptly once returned items are received and verified. If your return was delivered and you have not yet received your refund, that is not the experience we aim to provide, and we want to correct it as quickly as possible. To ensure this is resolved without further delay, we ask that you contact us directly by phone at (888) 899-8534. Speaking with our support team will allow us to immediately locate your RMA, confirm the return details, and complete the refund process if it has not already been finalized. We stand behind our products and our policies, and we are committed to making sure every customer is either satisfied or fully resolved in accordance with our refund terms. We appreciate the opportunity to address this directly and make it right.

Response from GlokoreJan 11, 2026

We appreciate you taking the time to provide your feedback. We’re genuinely sorry to hear about the issues you encountered with the mask, and we take feedback like this very seriously. Your comfort and satisfaction are extremely important to us. The concerns you mentioned—regarding the shut-off timing and light sensitivity—are not the experience we want any customer to have, and we’d like the opportunity to make this right. In many cases, these issues can be resolved through proper setup, troubleshooting, or, if needed, a replacement or alternative solution. Please contact our support team directly so we can work with you one-on-one to resolve this as quickly as possible. You can reach us at Phone: (888) 899-8534. Our team is committed to ensuring your issue is fully addressed and that you’re either satisfied with the product or provided with an appropriate resolution. We appreciate you bringing this to our attention and look forward to helping you.

Response from GlokoreJan 11, 2026

Thank you for taking the time to share this, Jeana, we’re truly sorry for the frustration this situation has caused. We take issues like this very seriously, especially when it comes to duplicate charges and product performance. Website errors and payment processing issues can sometimes result in duplicate or pending charges, and we absolutely want to review this carefully to make sure everything is fully resolved and that you’re not charged incorrectly. We’re also concerned to hear about the mask not powering on after limited use. That’s not the experience we want for any customer, and we want the opportunity to either troubleshoot the issue, replace the unit, or arrange an appropriate resolution. Please contact our support team directly so we can look into all charges, verify the orders, and make this right as quickly as possible: Phone: (888) 899-8534 Speaking with us directly will allow us to immediately review your account, explain any unexplained charges, and ensure you’re either fully satisfied or properly taken care of. We appreciate you bringing this to our attention and look forward to resolving this for you promptly.

Response from GlokoreJan 8, 2026

We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. This is not the level of service we aim to provide. We understand how frustrating it is when a product doesn’t function as expected. Our request for a short video is part of our standard troubleshooting and warranty process—it helps us quickly verify the issue and determine whether a replacement or refund is appropriate, while also protecting customers from unnecessary delays. That said, we never intend for this request to feel upsetting or dismissive. We want to resolve this as quickly as possible. Please contact us directly with your order number and the best email or phone number to reach you. You may also call us at (888) 899-8534, and a member of our support team will personally review your case and make sure you’re taken care of. Your satisfaction matters to us, and we are committed to either fixing the issue or ensuring you receive a proper resolution.

Response from GlokoreJan 7, 2026

We sincerely apologize for the frustration this situation has caused and understand why the delay is disappointing. The delay was related to a temporary inventory shortage of eye pads, which are normally included with the product. However, we fully acknowledge your request to receive the mask without the eye pads, especially given that your previous orders did not include them. Customer satisfaction is extremely important to us, and we agree that your continued support and multiple purchases deserve prompt and fair consideration. We are committed to making this right—either by ensuring the remaining item is shipped as requested or by offering an appropriate resolution. Please contact our support team directly so we can finalize this as quickly as possible: 📞 Phone: (888) 899-8534 📧 Email: [email protected] We appreciate your patience and the opportunity to resolve this matter to your satisfaction.