Bob
When I placed my order I inadvertently…
When I placed my order I inadvertently ordered a second mask at a greatly reduced price. After my inquiry the help desk refunded the additional money. It wasn’t until I received the second mask that I contacted Reyzelyn in customer service and explained the error. Reyzelyn explained that she could not manually place the charge and offered the second mask to me.
Response from GlokoreMay 12, 2026
We truly appreciate you sharing your experience with our Customer Care team. We’re glad Reyzelyn was able to carefully review the situation with you and provide assistance after learning about the ordering error. Our team always strives to handle concerns with fairness, transparency, and flexibility whenever possible, especially when customers reach out regarding accidental purchases or billing questions. Providing responsive support and working toward positive resolutions remains a top priority for us, and we’re pleased that Reyzelyn was able to help make the experience a positive one for you. Your feedback is sincerely valued, and we appreciate the opportunity to assist you.



