The product would not charge consistently called the company and was given the worst customer service, this company is a disgrace please do not waste your money on a product with obvious flaws, my unit is sitting in my closet of no use.
Response from GlokoreApr 17, 2026
We’re very sorry to hear about your experience and understand how frustrating it must be when a product doesn’t charge consistently. This is certainly not the level of quality or service we aim to provide.
As discussed, we’ve arranged a replacement for you, and our team is working to ensure it reaches you as quickly as possible. We genuinely want to make this right and restore your confidence in both the product and our service.
If you have any questions while you wait for the replacement, or if there’s anything further we can do to assist, please don’t hesitate to reach out to us directly. Your satisfaction is very important to us, and we appreciate the opportunity to resolve this for you.
SH
shari
I used it 4 times
I used it 4 times, now the lights done turn on. I've charged it but it won't turn on.
Response from GlokoreApr 6, 2026
We’re sorry to hear that your device stopped working after only a few uses — that’s definitely not the experience we want you to have. We understand how frustrating it is when the lights won’t turn on even after charging.
Our team would like to make this right as quickly as possible. Please reach out to us with your order details so we can troubleshoot and, if needed, arrange a replacement or other resolution. We’re committed to ensuring every customer is satisfied and that any product concerns are handled promptly.
You can reply here, contact our support team directly, or call us at (888) 899-8534, and we’ll be happy to assist. Thank you for bringing this to our attention — we’re here to help and will work to resolve this for you right away.
RO
Rose
If I could give zero stars
If I could give zero stars, I would. The product didn’t work at all, and even though they advertise a money‑back guarantee, they don’t tell you that you have to pay for return shipping. I’m in Bakersfield, CA and the return cost was $33 — definitely not worth it. Just a heads‑up for anyone considering this product.
Response from GlokoreMar 30, 2026
Hi Rose, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to ensure that every customer is satisfied, and we take concerns about product performance and the return process very seriously.
While we do offer a money-back guarantee, return shipping costs can vary depending on the customer’s location and the selected carrier. We understand that this may not have met your expectations, and we sincerely regret any frustration this caused. Your feedback is important, and we are actively reviewing how we communicate these details to make them clearer for future customers.
We would very much like the opportunity to make this right. We’ve requested your contact and order information so we can review your case in detail and explore possible solutions. Once we receive your details, our team will prioritize your concern and work toward a fair resolution.
Please reach out to us directly by calling 1-(888) 899-8534 with your order number and best contact information so we can assist you further. We’re committed to doing everything we can to address this promptly and ensure a positive outcome.
TM
Tiffani M.
Trash and terrible customer service
I have had my mask for less 6 months. It was purchased September 25, 2025. I have only used my mask a handful of times, and it has stopped working and charging. I emailed the company directly to ask for a replacement, and they said the following:
“Based on our records, your order was placed on September 15, 2025.
Our return policy allows returns within 90 days from the delivery date. Since the order is now outside of that timeframe, we’re unfortunately no longer able to process a return, refund, exchange, or store credit for it.“
Don’t waste your time or money. The product is trash. Sad, I had high hopes!
Response from GlokoreMar 17, 2026
Hi Tiffani,
We’re really sorry to hear about your experience—this is not the level of quality or support we aim to provide, and we understand how frustrating it must be for a product to stop working after only limited use.
While the 90-day return window applies to standard returns, situations involving product performance or potential defects are taken very seriously. Your feedback indicates that we may not have handled this as thoroughly as we should have, and we’d like to make that right.
We’d appreciate the opportunity to review your case again, including the issue with charging and functionality, to determine whether a replacement or another resolution is appropriate. Please reach out to us directly with your order details and mention this review so we can prioritize your case. You can also call us at (888) 899-8534 for immediate assistance.
We stand behind our products and are committed to ensuring every customer receives a working, reliable item. Thank you for bringing this to our attention—we’re here to help resolve it.
DW
Dominique W.
Piece of Junk never turned on!
I purchased the body massager, got it in the mail and the piece of junk NEVER TURNED ON ! I Want a Full refund ASAP calling customer service at 9a.m. this morning! So disappointed was really looking forward to seeing the benefits of the product!
Response from GlokoreMar 12, 2026
Hi Dominique,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive a product that didn’t power on—especially when you were looking forward to using it.
Your feedback is important to us, and we want to make this right. A full refund has already been processed for your order. Depending on your bank or card provider, it may take a few business days for the funds to appear back in your account.
While issues like this are rare, we take product quality seriously and will also be sharing this report with our product team to ensure it’s reviewed.
If there’s anything else we can do for you, or if you’d be willing to give us another chance in the future, please don’t hesitate to reach out to our support team. We truly appreciate you bringing this to our attention and apologize again for the inconvenience.
JM
Judy M.
Horrible product and customer service
I ordered the mask on December 18 as a Christmas gift for my sister with the promise of 4-5 day shipping. It finally arrived on January 12 (nearly a month later) after numerous inquiries and complaints. And the package was missing the eye masks that were promised to be included. I was offered a partial refund for all my inconvenience.
Since it was too late to give the mask as a gift I tried it myself. It would not stay on my face, even with the straps pulled tight. The mask was simply too large and heavy for my face. When I tried laying down with it resting on my face it left dark bruises under my eyes for 2 days! I complained about this and asked to return the mask for a full refund. I was told that Glokore would NOT pay for return shipping, which cost me more than $30.
They deducted the partial refund that had been for my inconvenience from my final refund, leaving me out $30+ for shipping with NO compensation for the delayed shipping or bruising to my eyes.
Update: More than a week ago the company responded to my rating and said they would reach out to make it right. They did NOT! Next stop, Better Business Bureau.
Response from GlokoreFeb 5, 2026
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment you went through—this is not the standard we aim to deliver.
We understand how upsetting it is when an order intended as a gift arrives late, especially after advertised delivery timelines. The shipping delay you experienced, along with the missing eye masks, is unacceptable, and we take full responsibility for investigating how this occurred. We also take your feedback about the fit and comfort of the mask very seriously; no customer should experience discomfort or injury from using our product.
Regarding the return and refund process, we recognize how frustrating it must have felt to incur return shipping costs and to feel that the inconvenience you experienced was not properly accounted for. That is not the experience we want any customer to walk away with.
Our team will be reaching out to you directly to review your case in full and work toward a fair resolution. We are committed to doing everything we can to ensure your concerns are addressed appropriately and that you feel this matter is handled with the care and attention it deserves.
We appreciate you bringing this to our attention—it helps us improve our processes and better serve our customers moving forward.
CG
Cindy G.
Do not buy their mask
Do not buy their mask. They added a 20 dollar charge onto my payment for some bullshit memebership thing even though I did not consent. I emailed for a refund that never happened. Shady practices.
Response from GlokoreFeb 5, 2026
We’re really sorry to hear about your experience — that’s definitely not what we want for any customer.
We do not add charges without customer authorization, and we’d like the opportunity to look into this for you. In some cases, an optional membership or add-on may be selected during checkout, but if this was added in error or misunderstood, we’re absolutely open to reviewing it and issuing a refund where appropriate.
We’ve already reached out by email requesting a bit of additional information (such as your order number or the email used at checkout) so we can locate your order and resolve this as quickly as possible. Unfortunately, without that information, we’re unable to access your account or process a refund.
Please reply to our email or contact us directly by calling (888) 899-8534 with your order details, and we’ll take care of this promptly. Our goal is always to make sure every customer is treated fairly and leaves satisfied.
EY
Ellie Y.
Totally disappoint Led Therapy Mask
Totally disappoint! Cannot even reach someone by live chat takes back to home page when click on. Tried email sent and looked see if went said sent nowhere! The mask still is running making noise even when turned off. Barely holds a full charge for two sessions, plus changes led colors on its own while wearing like the thing is possessed or something. I find that it’s actually breaking my skin out even with the blue light. Has not been effect at all and is CHEAPlY made as well has malfunctioning! It is very concerning can not reach anyone also tells me it is more or less a hoax! Don’t waste your money I will go to a professional and this will prob go in the trash! Seeing as how they promise to keep guarantee and can’t even get a hold of someone. Wish I would have saw these reviews or would not have wasted money.
Response from GlokoreJan 23, 2026
We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the experience we want any customer to have, and we take issues like this very seriously.
We have already sent you an email to assist with troubleshooting and proper use of the device, as many issues related to charging, LED behavior, or noise can often be resolved quickly once settings and usage are reviewed. That said, if the device is malfunctioning, we absolutely want to address that and ensure you are taken care of under our guarantee.
Regarding communication, we apologize for the difficulty you experienced with live chat and email—that is not acceptable, and we are actively reviewing this to prevent it from happening again. Please know that we are reachable and committed to resolving your concerns.
We kindly ask that you reply to our email or contact us directly so we can continue assisting you and determine the best resolution. You may also call us at (888) 899-8534, where a team member will be happy to help.
We stand behind our products and our guarantee, and we would appreciate the opportunity to make this right rather than leaving this unresolved. Your satisfaction and safety are important to us, and we are here to help.
