I have benefited with a reduction of lingering pain from an overuse injury by using this product. I had some issues with the function of my Glokore product and received fast customer service with positive results. I am very happy with this product and the help I received.
Response from GlokoreJun 9, 2026
We greatly appreciate you sharing your experience, Stella! We're delighted to hear that your Glokore product has helped reduce the lingering pain from your overuse injury and contributed positively to your recovery.
We're also pleased that our customer support team was able to assist quickly when you experienced issues with your product. Providing prompt, effective support and working toward positive resolutions for our customers are core priorities for us.
It's especially rewarding to know that you are happy with both the product and the assistance you received. Feedback like yours reinforces our commitment to delivering quality products and responsive customer care.
We value your support and look forward to being here whenever you need assistance in the future.
JE
Jennifer
Great customer service
Unfortunately, my skin was not able to tolerate the suction function of my body sculptor. I had a ton of questions for the customer service team and when they found out, I was having such problems they offered to refund the money. I told them I still felt that it was worth it because I had so many other functions that I could use with it. Just because I couldn’t use the suction didn’t mean I considered it a waste of money. The customer service team was very prompt at getting back to me and very friendly when they did so.
Response from GlokoreJun 9, 2026
We greatly appreciate you sharing your experience, Jennifer! While we're sorry to hear that your skin was unable to tolerate the suction function of the Body Sculptor, we're pleased that our support team was able to answer your questions and provide assistance throughout the process.
Our goal is always to ensure that customers feel supported and informed when using our products. When concerns arise, we strive to review each situation carefully and offer solutions that best meet our customers' needs, including refund options when appropriate.
It's especially encouraging to hear that you found value in the device's other features and did not consider your purchase a waste despite the challenges with one function. Feedback like yours helps reinforce our commitment to responsive, friendly, and customer-focused service.
We truly value your thoughtful comments and are delighted that our team was able to provide a positive experience. Should you ever have additional questions or need further assistance, we're always here to help.
SM
Shaunsey M.
I reached out simply to ask about a…
I reached out simply to ask about a warranty and in a matter of hours they had a new one sending out to me! (along with proper storing instructions ><) Erika Support Team specialist was stellar: to the point, prompt to reply, listened and cared. I believe the Therapy Wrap's 850nm is the breakthrough my 10yr old fibrosis needed to actually start responding to the other therapies I must apply, and am SO GRATEFUL that I dont need to wait to save up for another one of them and get to keep my progress streamlining ASAP! Thank you, Glokore Teams!
Response from GlokoreJun 9, 2026
We truly appreciate you taking the time to share your experience, Shaunsey. It’s wonderful to hear that your warranty inquiry was resolved so quickly and that a replacement was promptly arranged along with helpful product care instructions.
Erika will be delighted to know that her responsiveness, attentiveness, and commitment to supporting you made a positive difference. Our team is dedicated to providing timely assistance and ensuring that every customer feels heard and supported throughout the process.
We're especially encouraged to hear that the Therapy Wrap has become such a valuable part of your family's wellness journey and that it is helping support the progress you've been working so hard to achieve. Knowing that we could help you continue that momentum without interruption means a great deal to us.
We sincerely value your kind words and the trust you've placed in Glokore. Wishing you and your family continued success and wellness, and please know that we're always here if you need any assistance in the future.
MA
Mr. and Mrs. M.
Maricar was excellent in Customer Service
Maricar was excellent! Got back to me very quickly and answered all my questions about their product. Did not make me feel stupid or viewed my questions like an inconvenience!
I found the whole experience to be quite easy and not frustrating at all! Your customer service is superior!
Response from GlokoreJun 4, 2026
We greatly appreciate you taking the time to share your experience, Mr. and Mrs. Miller. We're delighted to hear that Maricar was able to assist you promptly and thoroughly while addressing all of your questions with the care and respect you deserve. Providing clear, supportive, and responsive service is something we strive for with every customer interaction.
It's especially rewarding to know that you found the process easy, comfortable, and free of frustration. Our team works hard to ensure that every customer feels valued, informed, and supported throughout their experience.
Your kind words about our customer service mean a great deal to us, and we will be sure to share your feedback with Maricar and the rest of our team. We appreciate the opportunity to assist you and look forward to being here whenever you need us in the future.
CO
Consumer
An error earned my business
I was evaluating shower heads and had decided on this company but needed to wait a week or so. My daughter purchased it prematurely and when I reached out to the company, Reyzelen, from Customer Service was so helpful and expedient with my refund! What a pleasure! I look forward to giving them my business!
Response from GlokoreJun 3, 2026
We truly appreciate you taking the time to share your experience. We're delighted to hear that Reyzelen was able to assist you promptly and make the refund process smooth and hassle-free. Providing responsive, professional support is a top priority for our team, and it's wonderful to know that your interaction reflected that commitment.
While we're sorry the purchase timing didn't align with your plans, we're pleased we could help resolve the situation quickly. Your kind words mean a great deal to us, and we look forward to the opportunity to serve you in the future.
If there's ever anything else we can assist you with, please don't hesitate to reply to our email or call us at (888) 899-8534. Our team is always happy to help.
NA
Nadine
5 Star Customer Service
I received my mask as a birthday gift and loved it! After 4 months of use, the connector broke and I couldn’t charge it. I emailed customer service and received an immediate response. With the professional, thorough, helpful and non-confrontational emails with Erika, my issue was resolved. Within a week I had a replacement mask. Thank you, Glokore, for standing behind your product and having the best customer service person (Erika) representing your company.
Response from GlokoreMay 25, 2026
Hi Nadine, we truly appreciate you sharing your experience and are so pleased to hear that you’ve been enjoying your mask since receiving it as a birthday gift. While we regret that you encountered an issue with the connector after several months of use, we’re glad that Erika was able to assist quickly and provide a resolution that left you feeling supported throughout the process.
Providing responsive, respectful, and solution-focused service is extremely important to us, and it’s wonderful to hear that Erika’s professionalism, thorough communication, and care helped make the experience a positive one. We understand how disappointing it can be when a product issue arises, and our team is always committed to working closely with customers to resolve concerns as efficiently as possible.
We’re also grateful for your recognition of our warranty support and commitment to standing behind our products. Feedback like yours reassures future customers that if assistance is ever needed, our team is here to help and will do everything possible to ensure a satisfactory outcome.
Thank you again for your kind words and for giving us the opportunity to make things right. We hope you continue enjoying your replacement mask for many months to come.
SH
sandra H.
As 1st time buyer
As 1st time buyer, I do not follow reviews about complaints with customer service when the buyers change their minds last minute on not buying or not reading the specs of the products. For those who want to buy this product, it is not weight loss solution Period.
However, I bought because I wanted to firm my body and massage the fat layers on my abs after my daily exercise routine and strict discipline on my fasting schedule. I have a thick body and I suffer of high cortisol levels which the fat tends to stay in my torso and cannot shape my body no matter how much exercise I do.
This product WORKS!!! I use it 15 min a day before I sleep. I bought the microcurrent gel in amazon (big gallon) and came with a small squeeze bottle for the convenience. Results take about 1 to 2 months depending on your body composition. This product will only works when you have loose fat , loose skin (Not for a super overweight person). People need to be realistic. No product offers a miracle on leaving you skinny. Discipline, perseverance, and positive attitude will come a long way.
I bought this product because I am losing weight with phentermine, exercising daily for several hours, staying active , and fasting 16 hrs. I wanted to contour my body and remove my marks and massage the fat. I saw results after 2 months. My abs are more flat. My skin was becoming tightened, less fat on my back, and some stretch marks were gone. FYI, I am not obese.
In the end, give it a try, do it correctly and be patient. My advise is to stop eating junk food, no chips, processed food, no sodas, Zero Sweet things, less meat, and do the fasting if you want more results when doing the body contouring .
Response from GlokoreMay 25, 2026
Thank you, Sandra, for taking the time to share such a thoughtful and detailed account of your experience. It’s encouraging to hear that the product has been a positive addition to your wellness and body contouring routine and that you achieved noticeable results through consistency, discipline, and realistic expectations.
Your feedback highlights something very important — products like these are designed to complement an already healthy lifestyle rather than serve as an instant solution. We value your honesty in explaining how you incorporated regular exercise, fasting, and healthy habits alongside the device to support your goals. Experiences like yours can be extremely helpful for other customers who are researching the product and looking for balanced, realistic insight before purchasing.
We’re also grateful for your perspective regarding customer service and product expectations. Our team always aims to provide clear product information, responsive support, and assistance whenever customers have questions or concerns. We encourage anyone needing guidance on product use, specifications, or troubleshooting to reach out directly so we can help ensure they have the best possible experience.
It’s wonderful to know you saw improvements in skin firmness, contouring, and overall results over time. We truly appreciate you sharing your journey and practical advice with the community.
DT
Debra T.
Customer Service is outstanding!!
The customer service is outstanding! My CSR was Erika, she was friendly and professional! I submitted my issue with my product and received a response immediately! The device I ordered, didn't work for me, Erika analyzed my situation and issued a full refund! This is the best customer service I've ever received!
Response from GlokoreMay 20, 2026
Hi Debra! We truly appreciate you sharing your experience with our Customer Care team. It’s wonderful to hear that Erika was able to assist you promptly, professionally, and with the level of care you deserved throughout the process.
While we regret that the device did not work as expected for your specific needs, we are pleased that your concerns were carefully reviewed and that a full refund could be provided quickly. Our goal is always to make sure every customer feels heard, supported, and treated fairly whenever an issue arises.
Providing responsive service and timely resolutions is extremely important to us, and feedback like yours reassures future customers that they can shop with confidence knowing our team is here to help if any concerns come up. We’re grateful for your kind words and will be sure to share your recognition with Erika and the rest of our support team.
