GlobeInReviews of globein.com

Response from GlobeInApr 21, 2021

Hi Anne, Thank you for providing this feedback and we apologize for this inconvenience. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. They are currently responding to requests within 48 hours. They can directly be reached at: https://globein.com/contact Once the CS Team does have an opportunity to review your issue, they will be able to get you the assistance you need and make it right. We sincerely appreciate your patience with us. Thank you, The GlobeIn Team

Response from GlobeInMar 8, 2021

Hi Adrienne, Thanks for sharing your feedback. I'm so sorry to hear you had to wait so long to get support from the customer service team. We're currently responding to customer within 5 business days. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. If you're not seeing a response from the customer service team and it's been 3 weeks since you wrote, please check your spam/junk folders. While we have seen an increase in damaged items since moving to our new warehouse, most items are being delivered to our customers intact. Our fulfillment team is working to improve this and decrease the number of damaged items. Unfortunately, due to the fragile nature of the items we ship we cannot guarantee that every item will arrive in perfect condition which is why we will always replace the item if it's available or provide a refund or credit. You can learn more about this on our website here: https://globein.zendesk.com/hc/en-us/articles/115005598747-What-happens-if-I-received-a-damaged-item- We're not aware of missing orders, but we'll share this feedback with the technical team and fulfillment department. If you received an incorrect item, we would be happy to correct this. Best, The GlobeIn Team

Response from GlobeInMar 8, 2021

Hi Michelle, Thanks for sharing your feedback. I'm so sorry to hear you had to wait so long to get support from the customer service team. We're currently responding to customer within 5 business days. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. If you're not seeing a response from the customer service team and it's been 3 weeks since you wrote, please check your spam/junk folders. While we have been sending automated emails to keep customers informed, a customer service team member will be able to assist you with any issues or errors with your orders and provide credits or refunds if needed. Since we do have some new team members, they are still learning how to properly process these requests and resolve issues. We recently finished moving to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipments. However, things are improving every day and we're seeing thousands of orders ship every day. Best, The GlobeIn Team

Response from GlobeInMar 11, 2021

Hi Cheryl, Thanks for sending along your feedback. I'm sorry to hear you've had a poor experience with us. We reviewed your customer support inquiry and it looks like you we've been refunded by Amanda. If you're still having an issue with any of your orders please follow-up with Amanda in the same email thread, she will be happy to assist you. Best, The GlobeIn Team

Response from GlobeInMar 1, 2021

Hi There, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment as well as delays with processing returns. However, we've been told by our warehouse team that they are working through all of the returns and they should be processed in the next few weeks. If you have a returned item and a tracking number that states it was returned to us the customer service team should be able to provide you a refund or credit. Unfortunately, we're not able to address customer service questions on this platform since we don't have your name or account details, but the customer service team would be happy to assist you if you reach out to them directly. https://globein.com/contact. If you've already reached out to them, please allow 5 business days for a response. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. Thank you, The GlobeIn Team

Response from GlobeInMar 1, 2021

Hi There, Thank you for providing this feedback and we apologize for this inconvenience. I'm sorry to hear that you have not yet received your January order. We are experiencing some delays with shipments due to a warehouse move, however we are quickly getting caught up and you should receive your January order soon. Your orders should still be in our system and our customer service team should be able to assist you with this and talk to our tech team if there's a technical issue. If you've already reached out to them, please allow 5 business days for a response. We recognize this is a long time to wait, but we've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. At GlobeIn customers select their month's box at the beginning of the month and it ships at the end of the month or beginning of the following month. I know this is a little confusing. You can checkout out our FAQ's which explains when to your monthly orders will ship, I've provided a link below with more details. https://globein.zendesk.com/hc/en-us/articles/217930768-When-will-my-box-ship-Shipment-notifications- Thank you, The GlobeIn Team

Response from GlobeInFeb 25, 2021

Hi there, Thank you for providing this feedback and we apologize for this inconvenience. The prices listed in our website are in USD and the shipping charges are figured into the total subscription amount and outlined in the order summary at the right side of the screen during the sign up process as well as in the confirmation email after sign up. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 25, 2021

Hi There, Thank you for providing this feedback. We're sorry to hear you've had a poor experience with our service and had to wait for so long for your orders. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 5 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. The best way to leave feedback that will be sent directly to the GlobeIn team is through this form: https://globein.com/maven-feedback. The GlobeIn team reviews feedback provided in this form on a regular basis. This link is also provided in our Community Guidelines in our GlobeIn Maven Community. Thank you, The GlobeIn Team