GlobeInReviews of globein.com

This company is terrible! I got stuck with a non refundable 6 month subscription. The product quality is hit or miss, same for monthly selections. Plus, it’s supposed to be a monthly subscription, but you never know when you’ll actually get the box. I just got my February box today. It was junk. The bowl (the main item) looked filthy. When I got it wet, a large crack appeared. Clearly it broke and someone tried to patch it. Also...the dirty prints were made before it was fired, so they don’t wash off. Truly awful company!! Save your money!

I joined in July of 2020 and received the first box pretty quickly and I was so impressed as was my daughter who then also signed up for a membership. That's about where the excitement and fun ended. For a "monthly" subscription expect to receive items up to 5 or 6 months AFTER you pay for the them. Customer service is so overwhelmed by complaints that it takes often weeks to respond to your issues. Often those responses are basic cut and paste generic statements that do not answer your concerns. There has become a MAJOR problem with fragile items being shipped with almost no packing material, or even in my one case I received 2 glass shotglasses mailed in an envelope! You could feel the broken glass. We have received box after box with broken products. Refunds are often issued for less money then it takes to have to purchase it again. They cancel the items you purchased saying they are sold out but are currently offering them for purchase. They have blamed the shipping issues on a wearhouse move telling us they moved from GA to Utah; however, everything continues to be shipped from GA as always. We purchased hundreds of dollars in merchandise that were Christmas gifts during the month of October being told we would have everything by Christmas. Many people still have not received anything and other people's orders have just been canceled within the last couple of weeks, after people waited months. They offer a longer membership saying you get early access to the sales and monthly subscription choices but change it to being able to pick at 6 am. This company has lied to the members promised delivery of purchased products time and time again failing to follow through. The treatment of customers is disrespectful and demeaning. And all negative comments on Facebook and Twitter are promptly removed. The online group censors people who complain about the bad treatment and has banned paying customers for being honest and mistreated. They state on the site that each box has at least 4 to 5 full sized items but many boxes only contain 3 items. They post boxes for sale if you join that aren't even available. Basically this company just lies.

This companies customer service is a legit joke. Packages arrive 2-3 months later and when you email them, all they say is that they are trying and have no idea when it will ship. I love the concept of supporting small local artists all over the world, but the companies set up is detrimental to these artists and the company won't be in business much longer with this model. Purchase at your own risk and hope to get a response or package 4 months after you buy it.

I subscribed in December. Since then they have charged my credit card almost 800 dollars and I’ve only received 2 boxes! I had to cancel my credit card so that no further charges could be placed. My bank is involved in trying to either get some of my money back or goods that they have billed me for but not delivered. They have twice given me tracking numbers that did not exist - one from DHL and the other Federal Express. My favourite experience is one my app where under my profile it shows a box having been shipped and delivered before even possible. To this date I have not received such box and in order to have done so I would have had to have been a time traveller😂 It is very sad to see a company as deceitful as this hiding behind what should be a good cause. I realize that I have been scammed and can only now try and warn others away from this shady company! To add - the March 21st subscription box I apparently received - as per their tracking on my profile - was received by me February the 9th!!!😂 actually never received.........

They are terrible . I have tried canceling for months I returned box. And still got charged . And recieved another one. Im going to turn them into the better business bureau . I have sent so many Emails to cancel. They never reply. Terrible coustomer service please cancel this subscription To Deborah Alessio. 3500 lake side circle.

Terrible customer service. Items don't arrive they were great until they moved to some warehouse they gave me credit in form of a gift card l used to buy 68 dollars worth of wine glasses that never arrived to my house FedEx is handling the claim GlobeIn won't respond the glasses weren't delivered to me we have security cameras with time stamps GlobeIn has done nothing to remedy the situation lm out 68 dollars and no product. Before the move the operation was great l loved everything. If you have an issue it takes 2 weeks for a response if you get one which usually states for you to describe your situation again. That's not a resolution. Shipping is important and timely service with issues of shipping very important. If a carrier delivers to the wrong place then GlobeIn should work with the carrier as they have insurance to get the items refunded instead GlobeIn does nothing the care is lacking. They block anyone on Facebook from making any comments negative they block you as a user to further comment yet they leave consumers waiting and further punished them by no response. So if you don't run into an issue they would be ok but if you do you won't get resolution or products and lose hard earned funds. This isn't just me they lost a good customer from me cause they don't honor the purchase or deliver the goods but the money is kept nor do they do anything to rectify the situation its the epitome of terrible service with 0 care to make things right. Sad.

So, I never write reviews and even with bad reviews, I typically give the business the benefit of the doubt, but this is actually too much. I first subscribed in September 2020 and was set to receive my first box in October. It never came. I received notification that the box I had selected had issues with the items getting to their warehouse on time to be shipped out and they notified me it would be delayed. With COVID, it seemed like a valid excuse and I was very much ok with the delay. I set up my November subscription and waited for both boxes. In late November, I had yet to receive my October box and had been notified that the same issue was happening for my November box. I was prompted to select another themed box, which I did. Again, with COVID, I assumed that they were having difficulties receiving items. By late November, I was notified that I had received credits for my October box and my November box because both were not going to be delivered. I decided to use these credits in their Artisan Shop. I placed my order on November 24. On April 1st, 2021, as I write this review, I've received 2/4 items. The latest item I received was sent to me severely chipped. I only believe that it was sent this way because within the box, no chipped off pieces were found. I will say that I did receive the December box in late January, to my shock, and it was beautiful. It was exactly what I had wanted. However, with the experiences I had with not receiving items, having a very difficult time cancelling my subscription, and then having to reach out to support twice, both experiences took them over two weeks to respond, I cannot say that GlobeIn was at all a good experience or recommend them in anyway. The idea of a fair price subscription box is great, however, they are not executing it well at all and I'm honestly disappointed that I still have more credits that I need to spend here.

This company is a scam. Their customer service is horrendous. Do not expect a response for at least two weeks, if you ever receive one. The only way I've ever received a reply is taking action through my credit card company. I was excited to support their mission but it has been a complete nightmare and I have yet to receive all the products I've ordered. You're better off using a box like CAUSEBOX if you want to support a box with a great mission. GlobeIn has been a complete disaster and has not been worth the stress.