GlobeInReviews of globein.com

I signed up for Globe In back in March. Thus far, I have received the Cozy box I ordered for my first box. I am still waiting on my VIP order that was supposed to arrive around the same time. That VIP order at one point totally disappeared off my orders. I was assured that it was shipping. When it did show back on my orders, it had the tracking number from my March order. They still tell me that it's coming, but I'm not so sure (if it shows for the warehouse with a tracking number, the warehouse won't pack it). Second month's pick, I did not pay attention to where the items were coming from... all from India, and with COVID as it is there, they let me pick another. It still has yet to arrive. And, last night, being a Super Maven with nothing much to show for it, I picked my third monthly box. I wonder if anything besides that Cozy box will ever show up. EDIT: How much you want to bet I get the same generic response? Either they only have 5 customer service reps, or they all have the same names. I check my spam folder daily, too, so don't even go there. EDIT #2: The reply is golden. Yes, I talked to customer service on the 24th and was given ZERO answers, just more 'round and 'round. And the box I picked in April that I had to pick an alternate for STILL hasn't shipped.

I've been back and forth with customer service since May 3. I never received my first box (I prepaid for 3) and they refused to acknowledge that the DHL link was not working for well over 3 weeks. When I requested a full refund, they refused. I was offered a $50 credit, but because my subscription was cancelled that doesn't cover the cost of a replacement box. They want me to pay $60 plus taxes and shipping (in USD, too. I purchased in CAD) I have asked to speak to a manager and no one has replied in over 3 business days. They DO NOT reply within 24 hours and refuse to give me contact information to speak with the actual company. Extremely disappointing as we wanted to support a fair trade company, but in the end we're just plain disgusted.

This company is a scam. A cousin gave me a $50 gift card for Christmas and I placed an order January 28. It's May 22 and I still haven't received it. They're slow to reply to emails (took repeated emails and several weeks for them to reply the first time I reached out) and replies are consistently unhelpful ("we're sending an update to all our customers soon, so keep an eye out for that!"). Honestly at this point I would be shocked if I ever see the order or the money again.

I was sent the wrong $60 basket and I can not get Globein to get back to me to try to get me the basket I ordered. Do not order from this company!! Worst customer service ever!!!

I decided to test out this service because of the company's mission, but it became a nightmare fairly quickly. For starters, the company will auto charge you. I put items in my cart and didn't check out. Imagine my surprise when I was charged $77 dollars out of the blue and the items shipped. To add insult to injury, those items arrived broken. I contacted the company to ask for a refund for the broken items. None was ever issued. After three months of this debauchery, I contacted the company to cancel my subscription and receive credit. They said I would receive a credit to spend in their artisan store. At this point, I'm thinking I'll get at least a decent amount of credit considering I've spent upward of $180 dollars with nothing to show for it but a broken table centerpiece. I then was notified I have $0 store credit. Where did the money even go? To be honest, I get that this company's mission is great but the way they do fulfillment makes me feel like it's a scam. On top of that, customer service is impossible to reach - impossible. You can only email them. I'm probably going to contact my bank to try to get some kind of refund. Just don't try this service. There are better ways to support artisans like Ten Thousand Villages.

BE AWARE, PEOPLE. EVIDENTLY, WEBSITES MAY BE STARTING TO AUTOMATICALLY CHARGE YOU IF YOU HAVE A PAYMENT LINKED AND ANY ITEM IN YOUR CART, STARTING WITH THESE LIARS. DO NOT LET THIS BECOME A THING. Let's talk about how shamefully disingenious and dishonest this company is. They should know this review is coming on several platforms as I've already told them in both "customer service" emails, facebook posts, and Messenger responses. The good news is they'll never be able to delete this honest review as they have with all my facebook posts. As many others, I saw this subscription ad around FB. Evidently, as with my reviews, negative reviews are deleted so that unsuspecting consumers get duped into their thievery. They straight-up blocked me from commenting on their page because I warned other consumers of their underhanded, disgusting practice of automatic cart charging once they have you signed up for their trial box program. If you have an item in your cart--EVEN IF YOU DON'T INTEND TO BUY IT--they automatically charge you after 24 hours. I have been on the internet since you needed DIAL UP to access it. This practice has never, ever occurred, and here to make it out like you're the idiot for never suspecting such a devious money-making ploy. Instead of refunding my money and cancelling the non-existent order to try and keep a new customer, they copy-pasted a response that told me that's their policy, too bad (so when they reply to this review with another copy-paste about how I was contacted, they won't mention how they've ignored every single follow-up I sent them because I exposed their lying, dubious business practice for what it is). In sharing this knowledge with other consumers who have never seen this ludicrous and outrageous practice before, instead of trying to mend fences or at least stop my campaign of truth, they BLOCK ME like the dishonest, masquerading cowards they are. If they think I'll go quietly into that good night, they've got another thing coming. I'll be reporting them to every consumer advocate service I can before this practice becomes the new norm. To top it all off, I've received nothing from them, not even a shipment notice, so there is NO REASON ON GOD'S GREEN EARTH that I shouldn't receive a refund other than the people who run this company are a bunch of Scrooges rubbing their greedy mitts together on stacks of our money. They act as if they care about people, but they do that ONLY so they play on your heart strings. Do no be fooled like I was, and be sure you inspect every cart you shop in online now, as other companies full of liars and frauds will soon adopt this practice to scam others. I don't even care how nice the artisan goods are, which is one of the worst parts because these untrustworthy business practices have robbed me of my good will--that's how underhanded they are. It's a pandemic, when everyone is struggling, but yet they revel in depleting consumer bank accounts because they don't care about you, only your money. Good luck copy-pasting your lie of a response to this, Globe In. See you on the next review site and the Better Business Bureau.

This company has lovely items and the worst customer service I have ever encountered! As many others have posted, I placed orders in October for Christmas gifts totaling over $750 that was immediately charged and didn’t receive anything until January. I received some of what I ordered, some things I didnt order but got charged for anyway and several of the things I did get were damaged. Some of these items were packed in a way that indicates that they must have been damaged before they were packed in the final box. I had to reshop for Christmas because nothing came in time to gift them. I have communicated to them with my complaints several times including pictures and have received No satisfaction. I have put my account on hold but I will not close it until I either receive reimbursement or replacements. I will continue to barrage every review & social media post I can until this company gets their act together. The objective is on point but this company is either scamming people or so poorly run that they have no business being in business! Don’t even try to reply saying it has been fixed because it hasn’t and Im out hundreds of dollars because of them. Don’t buy anything from them. There are plenty of other organizations that really support artisans and their customers. Disregard Globein Reply - It is a lie. No one has gotten back to me by email or any other way and yes, I have Thoroughly checked my spam.

I had $240 taken out of my account twice in one day. They said I had ordered 2 memberships and somehow I was at a Maven status. I did not, I think their subscription system is screwy. I didn't think the subscription was set up to take all of the money out of your account at one time. I thought they would take the allotted amount out by month (as other companies do that I have subscribed with.) They sent me 3 of the same boxes (I only ordered 1) they claimed I ordered it 3 times. I did not. I have yet to see a credit on my account for the money they took out of my account and I cannot get anyone to respond to help. I ordered some "add ons" and one of the items was broken, another was not what I ordered. I sent an email asking for help on April 3rd 2021 and I still have not heard from them (it is May 4th!) I don't know how to get my money back and I will not trust another subscription site after this horrible experience.