GlobeInReviews of globein.com

Response from GlobeInMay 5, 2021

Hi Sharon, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. To Clarify, Our fulfillment center has been separating orders into multiple shipments to get items to you as quickly as possible. We've reviewed your customer service inquiry and it looks like our team members Alison and Hannah were able to assist you with your questions regarding your Add-ons. If you haven't received their responses please check your spam/junk folder If you need further assistance, please follow-up with them, and they'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team

Response from GlobeInApr 27, 2021

Hi Kelly, Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team. We appreciate your patience with us. Our fulfillment center has been separating orders into multiple shipments to get items to you as quickly as possible. Please directly reach out to our Customer Service Team https://globein.com/contact and they would be happy to assist you with the rest of your order. Best, The GlobeIn Team

Response from GlobeInMar 1, 2021

Hi Susana, Thank you for providing this feedback and we apologize for the disappointment. We'll be sure to share this with our marketing team and review our offers and checkout process. We also have a feedback form on our website (https://globein.com/maven-feedback), we review this feedback with the team frequently. We're sorry to hear how frustrating it was to receive an automated email from us. We try to keep our customers informed of the wait time for a customer service response, to send updated information and share details about our most frequently asked questions. We've found many customers appreciate some information while they wait for a personal response. We acknowledge that our customers have had to wait far too long for a reply. We've received an increase in customer inquiries in the past few months and are slowly working to get caught up after hiring and training additional team members. At GlobeIn customers select their month's box at the beginning of the month and it ships at the end of the month or beginning of the following month. I know this is a little confusing. You can checkout out our FAQ's which explains when to your monthly orders will ship, I've provided a link below with more details. https://globein.zendesk.com/hc/en-us/articles/217930768-When-will-my-box-ship-Shipment-notifications- Thank you, The GlobeIn Team

Response from GlobeInFeb 25, 2021

Hi Dina, Thank you for providing this feedback and we apologize for this inconvenience. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 5 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. Once the CS Team does have an opportunity to review your issue, they will be able to get you the assistance you need and make it right. We sincerely appreciate your patience with us. Thank you, The GlobeIn Team

Response from GlobeInFeb 10, 2021

Hi Robin, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInFeb 8, 2021

Hi there, Thank you for providing this feedback and we apologize for this inconvenience. Monthly subscription boxes and add-on items do not begin shipping out until the 25th of every month. We do have many people on our Customer Support Team and they will be more than happy to help you with this and we are not withholding refunds. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you,

Response from GlobeInJan 21, 2021

Hi Carena, Thank you for this feedback. December Boxes were not guaranteed before Christmas as monthly subscription boxes and add-ons typically begin shipping around the 25th of every month. To remind customer's of this, we added a note to our website as well as in customer's accounts. We have been separating some orders to get items to you as quickly as possible, which is why you only received a partial shipment. We are still working on sending out remaining items, please keep an eye on your email for updated information from us! Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team

Response from GlobeInDec 4, 2020

Hi Lisa, Thank you for this feedback and we understand this is frustrating. I do not see that there was a Skip placed on your account and you are set to receive Sept. and Oct. subscriptions order. Your orders are still pending shipment. Currently, we are in the final stages of moving to a new fulfillment center. This move will tremendously improve shipping issues in the coming months! We expect to have your orders out on time, prevent damages, and not have any missing items. While this move is beneficial, it is, unfortunately, causing delays in shipment. We know that you are waiting for an updated estimate from us regarding your delayed orders. As much as we had hoped to have an update for you, unfortunately, we are still waiting for an accurate update from our fulfillment team. The good news is that hundreds of orders are still shipping out daily and we are making progress with the delayed orders! We are truly sorry for the effects you all have experienced from these delays. The moment we have any updates, we will share with you all ASAP! Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. Best, The GlobeIn Team