GlobeInReviews of globein.com

3.4613 reviews
Home Goods Stores
5255 Stevens Creek Blvd #379, Santa Clara, California

Write a review

Directions Website

GlobeIn

Write a review

About GlobeIn

GlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership

GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: globein.com
Website: globein.com
Category: Home Goods Stores
Location: Santa Clara, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: November 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Home Goods Stores, California

Directions Write a review

Sue W.

Jul 9, 2021

Absolutely terrible company

Absolutely terrible company. It is costly for what you get. If you order anything from their marketplace the shipping costs are high. Their way of doing things makes no sense. If you are browsing and put something into your shopping cart they assume it is a purchase and charge your credit card within 24 hours. I had several charges put on my card and no idea what they are for. I tried to remove my card information from their site and could not without cancelling and even then it held onto the information. When you sign up they tell you that you can skip a month but if you do not select a box they send you a “surprise” box instead and it is the cheap stuff that nobody wants. I tried to get someone to call me and they refused to do this. Stay away it is not worth it!! The response below is of no assistance whatsoever. You should never be able to charge people for items unless they submit a final approval - every single other online shopping site does this. Your method is sneaky and appears to be a way to drive up sales. Additionally sending me a box I did not want or ask for also is wrong. I get plenty of communications from GlobeIn and not a single one advised me that they were going to charge my credit card without my approval. I am dealing with someone who is of no help whatsoever, there is several hours delay or more for responses. You would also think if someone is contacting a company because their credit card has been improperly charged that this would warrant a phone call. Unless of course everyone is messaging for the same reason.

Response from GlobeInJul 9, 2021

Hi Sue, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. Just to clarify; we do have a 24-hour timer on your Add-ons cart that notifies you of when you will be charged for the items if you do not remove them from your cart. You will be auto-charged for items in your cart 24 hours after you added the last item to your cart if you do not remove them. We've reviewed your customer service inquiry and it looks like our team member Fiona was able to assist you regarding your recent concerns. If you haven't received her response please check your spam/junk folder If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team

About GlobeIn

GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: globein.com
Website: globein.com
Category: Home Goods Stores
Location: Santa Clara, California
Listed on Five Star Index: 2026

GlobeIn reviews

Showing 191 reviews with 1 star · Clear filters

Tarusbul X.
Aug 5, 2021
I have not recieved all my items or…
I have not recieved all my items or boxes from them and I have tried to cancel my subscription multiple times but the site will not let me. I have brought this to their attention and they have just ignored me. I want a refund for the items I haven't recieved which is over 20 items not to mention the boxes I never got. I also want my account canceled and my cards deleted. I have demanded this multiple times. You do not have permission to keep charging me renewals seeing I don't even get the boxes.
Response from GlobeInAug 5, 2021
Hi Tarusbul, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Please directly reach out to https://globein.com/contact and our Customer Service Team will be happy to assist you with cancelling your Subscription. Best, The GlobeIn Team
Andrea
Jul 23, 2021
I had a 6 month subscription with…
I had a 6 month subscription with GlobeIn. Had a terrible experience when decided to use my add on credit and request 3 bowls. The bowls were not properly packed and all of them arrived damaged. No refund no replacement. Expected more from their Customer Service.
Response from GlobeInJul 26, 2021
Hi Andrea, Please directly reach out to https://globein.com/contact and our Customer Service Team will be happy to assist you with your broken bowls. Best, The GlobeIn Team
Theresa M.
Jul 20, 2021
Terrible
The concept behind this company I think is great. Although I was not thrilled with some of the products I loved the idea. I tried to cancel the auto renewal and was charged and they said I could have credit for products. Not what I wanted. Where is your contact phone numbers? That should have been my first clue. Even my bank didn't have their information for contacting to dispute this. Do not sign up with them. I am expecting an automated response like I received in my email. Update, yes I received the copy and paste response regarding all auto renewing membership. DO NOT TRUST THIS COMPANY
Response from GlobeInJul 21, 2021
Hi Theresa, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Just to clarify; Almost all of the subscriptions are recurring, which was outlined in the Order Summary before you placed the subscription order. Renewal dates are provided at checkout and in your GlobeIn account, so as to avoid any surprises. You can read more about when and how much you'll be billed here. GlobeIn subscriptions are set to renew automatically We've reviewed your customer service inquiry and it looks like our team member Brandi was able to assist you regarding your recent concerns. If you haven't received her response please check your spam/junk folder If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team
Valerie Panté B.
Jul 18, 2021
They charge me money without…
They charged me money without authorization (renewed charge without notification and would not refund my money even after I contacted them multiple times.
Response from GlobeInJul 19, 2021
Hi Valerie, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Just to clarify; Almost all of the subscriptions are recurring, which was outlined in the Order Summary before you placed the subscription order. Renewal dates are provided at checkout and in your GlobeIn account, so as to avoid any surprises. You can read more about when and how much you'll be billed here. GlobeIn subscriptions are set to renew automatically If you need further assistance, please follow-up with our Customer Service Team here: https://globein.com/contact, and they'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team
Leslie B.
Jul 17, 2021
Poor customer service & communication, good concept
I received a 6-month subscription as a Christmas gift and what was supposed to be a way to travel the world and give back to local artisans during a pandemic was met with miscommunication, misleading marketing, and delays from the company. It took over a month with no communication to receive my 1st and 2nd subscription boxes. Around that time, I received an email from the founder of the company letting all subscription holders know they have let us down and have hired new warehousing staff to hopefully correct the problem. I really appreciated that email and was hopeful it would get better. While the items have been shipping out sooner than a 1-month delay, the communication is still misleading - they send you multiple emails a month to try and upsell you - which is no different than most companies, but it's not clear what you've already selected, so if you double choose an item, you get charged and they have no remorse to cancel your order and refund you - even though you've not received your items yet. The selection is also very sparse and repeats itself on a monthly basis. Lastly, when the 6 months was up, without any notification, they extended the membership another 6 months. The gift giver immediately reached out to try and cancel, because the service has not been as expected, and the company is refusing to cancel the service. I do not recommend working with this service, which is really unfortunate.
Response from GlobeInJul 19, 2021
Hi Leslie, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Just to clarify; Almost all of the subscriptions are recurring, which was outlined in the Order Summary before you placed the subscription order. Renewal dates are provided at checkout and in your GlobeIn account, so as to avoid any surprises. You can read more about when and how much you'll be billed here. GlobeIn subscriptions are set to renew automatically We've reviewed your customer service inquiry and it looks like our team member Fiona was able to assist you regarding your recent concerns. If you haven't received her response please check your spam/junk folder If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team
Ellen
Jul 16, 2021
Won’t give me my money back.
They renewed my account without my Knowledge. They drafted $516 out of my checking account without letting me know. I asked for the money back and they won’t give it to me. I don’t have $516 to waste. This company sucks
Response from GlobeInJul 19, 2021
Hi Ellen, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Just to clarify; Almost all of the subscriptions are recurring, which was outlined in the Order Summary before you placed the subscription order. Renewal dates are provided at checkout and in your GlobeIn account, so as to avoid any surprises. You can read more about when and how much you'll be billed here. GlobeIn subscriptions are set to renew automatically If you need further assistance, please follow-up with our Customer Service Team here: https://globein.com/contact, and they'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team
Patricia K.
Jul 12, 2021
HORRIBLE SERVICE
HORRIBLE SERVICE - ITEMS WERE NEVER RECEIVED I ordered this as a monthly gift for my mother. They never sent any of the boxes. When I contacted them to see why, they indicated they had a problem with the address. They never contacted me about any problem but I quickly corrected and asked them to start sending after the correction. Their response was, they were unable to send now and I would have to just take a credit to spend at their stores.
Response from GlobeInJul 15, 2021
Hi Patricia, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Just to clarify; Once the gift notification email has been sent, the account will activate. The recipient must login to add their address. If no address is added by the 15th of the month, we will not be able to send the shipment for that month/s which was the case with your Mother's Gift Subscription. We've reviewed your customer service inquiry and it looks like our team member Fiona was able to assist you regarding your recent concerns. If you haven't received her response please check your spam/junk folder If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team
Sue W.
Jul 9, 2021
Absolutely terrible company
Absolutely terrible company. It is costly for what you get. If you order anything from their marketplace the shipping costs are high. Their way of doing things makes no sense. If you are browsing and put something into your shopping cart they assume it is a purchase and charge your credit card within 24 hours. I had several charges put on my card and no idea what they are for. I tried to remove my card information from their site and could not without cancelling and even then it held onto the information. When you sign up they tell you that you can skip a month but if you do not select a box they send you a “surprise” box instead and it is the cheap stuff that nobody wants. I tried to get someone to call me and they refused to do this. Stay away it is not worth it!! The response below is of no assistance whatsoever. You should never be able to charge people for items unless they submit a final approval - every single other online shopping site does this. Your method is sneaky and appears to be a way to drive up sales. Additionally sending me a box I did not want or ask for also is wrong. I get plenty of communications from GlobeIn and not a single one advised me that they were going to charge my credit card without my approval. I am dealing with someone who is of no help whatsoever, there is several hours delay or more for responses. You would also think if someone is contacting a company because their credit card has been improperly charged that this would warrant a phone call. Unless of course everyone is messaging for the same reason.
Response from GlobeInJul 9, 2021
Hi Sue, Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with your GlobeIn experience so far. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. Just to clarify; we do have a 24-hour timer on your Add-ons cart that notifies you of when you will be charged for the items if you do not remove them from your cart. You will be auto-charged for items in your cart 24 hours after you added the last item to your cart if you do not remove them. We've reviewed your customer service inquiry and it looks like our team member Fiona was able to assist you regarding your recent concerns. If you haven't received her response please check your spam/junk folder If you need further assistance, please follow-up with her, and she'll be happy to assist you with any other questions or concerns you may have. Best, The GlobeIn Team

GlobeInReviews of globein.com

About GlobeIn

About these reviews

More in Home Goods Stores, California

NeonSigns.com

Revelite

LeonLite - Professional lighting made affordable

neonondemand.com

GlobeInReviews of globein.com

GlobeIn reviews

I have not recieved all my items or…

I had a 6 month subscription with…

Terrible

They charge me money without…

Poor customer service & communication, good concept

Won’t give me my money back.

HORRIBLE SERVICE

Absolutely terrible company

About GlobeIn

About these reviews

More in Home Goods Stores, California

NeonSigns.com

Revelite

LeonLite - Professional lighting made affordable

neonondemand.com

GlobeIn reviews

I have not recieved all my items or…

I had a 6 month subscription with…

Terrible

They charge me money without…

Poor customer service & communication, good concept

Won’t give me my money back.

HORRIBLE SERVICE

Absolutely terrible company