GlobeInReviews of globein.com

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. All of our subscription plans are auto-renewing which may explain the $260 charge you received. You do not need to sign up for a new subscription plan or login to pay for a renewal as it is automatic. We would be more than happy to assist you with this and look into your account. Could you please email us at [email protected]? Thank you, The GlobeIn Team

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! Signing up for a GlobeIn subscription through a Facebook or Instagram ad doesn’t mean that you are automatically receiving the box shown in the photos. We offer many different box themes every month and you should log into your account to select which box theme you would like to receive between the 1st-15th of every month. This information should have been outlined in your “Welcome to GlobeIn! Details Inside” email you received right after signing up as well. Also, all of our subscription plans are charged in full at the time of sign up and we outline this information in the Order Summary section of the sign up process as well as in the Settings tab in your account. We know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInSep 22, 2020

Hi Dee, Thank you for this feedback and we apologize for the confusion here. Signing up for a GlobeIn subscription through a Facebook or Instagram ad doesn’t mean that you are automatically receiving the box shown in the photos. We offer many different box themes every month and you should log into your account to select which box theme you would like to receive between the 1st-15th of every month. This information should have been outlined in your “Welcome to GlobeIn! Details Inside” email you received right after signing up as well. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team