GlobeInReviews of globein.com

Response from GlobeInNov 5, 2020

Hi Adrienne, Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! As you know, the delay in shipments is due to moving to a new fulfillment center which will significantly improve our shipping times and reduce damaged items once they are fully settled in. We have been providing customers with as much detail on this process as possible and shipping timelines as they become available to us. You should have received an email from our CEO and Founder, Vlad on 10/23. If you haven't seen it, it had explained in depth the many steps and details of our move to our new warehouse. It also explained an estimated ship date for your September order as well as estimate for October. We have now sent out a new email regarding your estimated ship date. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Brenda, Thank you for sharing this feedback with us and we're so sorry that this experience hasn't been more positive. Every month for your Premium subscription, we send you a surprise box theme. This is the default option if you do not choose a specific theme. There are a few options if you do not want the surprise box: + Choose your own theme from the 1st to the 15th on the month. (this is why you are unable to make these selections now through your account) + Redeem for the month and receive credits instead. + Skip a month. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Robin, Thank you so much for sharing this feedback with us and we are more than happy to make this right with you. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. Please contact us again at [email protected] and we will be sure to look into this further for you! Thank you, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Katie, Thank you so much for sharing your feedback with us and we are sorry that you haven't had a positive experience thus far. I did double check your account and I see that you previously had 3 separate membership plans with GlobeIn that may have caused some confusion. Our Maven Memberships do not come with a monthly subscription box. In order to receive a monthly box, shipped directly to you, you would have needed to sign up for a Premium Subscription plan. This Maven Membership gives you access to all of our discounted add-ons items as well as our VIP Sale! ​In that aspect, it does give you all the same perks of our Premium Subscription plan minus a monthly subscription box. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 23, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! We are very proud to say that our response time from our Customer Support Team is well within 48 hours. Because of this, we do politely ask that customers please do not email into us multiple times before we have a chance to answer their original email because it will delay that response time further and we want to be able to assist you as quickly as possible. Our system is designed to work from oldest to newst emails. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, we are hoping to receive an update from the fulfillment center very shortly and will notify our customers. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 23, 2020

Hi Angel! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! I just looked through your previous emails with our Customer Support Team and I sincerely apologize but I didn't see inquiries about a promo code being added to your account. However, I do see that there is currently a promotion on your account for a pricing discount that was added at the time of sign up. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, we are hoping to provide you with additional information from the fulfillment center very shortly. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 20, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these shipping delays and we are proactively working on resolving them! We know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! Yes, this will cause temporary delays as the move accures. But, once all inventory and orders are transfered over, we expect things to straighten out and get caught up rather quickly. As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 19, 2020

Hi Denise, Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of this issue and we are proactively working on resolving it. As we continue to get settled in our new fulfillment center, we have been working closely with both our previous contract company as well as our new fulfillment team to ensure shipments continue to be sent out. Initially, we were told that all September orders would be en route by October 7th. While most of those did ship out, the remaining orders had to be repopulated in the system. This has caused a delay, but our team is working closely with both teams to ensure every order is restored and is on its way to you as soon as possible! We will send you a shipping confirmation email as soon as we receive notice and our Customer Support team will plan to send an email with any further details about this. We apologize for the delay but greatly appreciate your patience with this. Best wishes, The GlobeIn Team