GlobeInReviews of globein.com

Unfortunately, I am Unable to provide a good review. The products that I have received are beautiful, with great quality, and are amazing, but a majority of the time I find that orders take far longer than is acceptable with any merchant. If not I receive the incorrect order or without any warning or communication, my order is cancelled. Instead of the option of being refunded I get a credit on my account. That credit is not valid to cover the next month's subscription costs, but instead you pay full price for items or boxes that are way more than the monthly costs for the very same or much older boxes that should cost less. I was promised a mystery welcome box, and never got it. I have stayed for 9 months now, but it just is getting worse. The new system is upsetting and frustrating. Again, I love The product, but this is no longer worth the time, cost, and effort that I must put in. Sadly, I am about to cancel my subscription

I love their philosophy and products. However, the service is really bad. I ordered 2 three months subscriptions for Christmas gifts. One didn't come for two months, another got two boxed at once, Eventually all boxes arrived. Then one person got a fourth box. The problem is I am still being billed for these subscriptions. In spite of several contacts, they will not return my money and they are still billing me. Don't know what to do as it is on my credit card.

The artisan items are spectacular and usually vary from month to month. The boxes overall are a good deal for your money, especially for handmade items—and they help keep people in need employed. The downside is their shipping department has mislabeled my boxes a few times, I have not received several orders (still outstanding), and have been overcharged for something I did not purchase nor receive. The reaction time to getting each of these items resolved is rather slow, and thus frustrating. As a customer all you should have to worry about is enjoying your next shipment. I will say the their packaging has vastly improved in the last year.

While I am happy with the two boxes I have received, there has been a great delay right now I just picked for my new box on August 2 so I’m expecting that one but I still have the two previous boxes that I have not received. I do not know how they can be that much of a delay and it is very frustrating to know that I have pre-paid again for another three months and I still have the two previous boxes that I am waiting for as well as the new upcoming one

Fair wages, supporting artesians around the globe, hand crafted goods, I was stoked about this subscription box. I decided based on price point to do a 3 box trial. Turns out I joined during a transition period. Changes to terms, billing and delivery times, and more made for a confusing start. I prepaid the the 3 boxes so I continued on through the confusion. The 1st box seemed to take a while, but I chalked it up to all the changes. The 2nd box had a different set of rules from the changes where you could skip the curations and take a credit instead to be used in the shop. The prices in the shop make zero sense based on the price of the curated box. The shops prices for those individual pieces is way more. So perhaps there isn't a curated box you like but you want an individual item. That 1 item in the shop is almost if not more then the entire box! So it's not worth taking a credit and skipping the curated box. Then there's the donate option. Each box they select a Globein affiliated community you can make a direct donation to. The problem is they a Very Vague about what the donations are for. The 2nd month of my subscription donation option was to a community in India for "Covid medical expenses" that was their only explanation. That's it. That Vagueness, coupled with the inflated priced in the shop made me worry that this subscription might not benefit the people making the products as much as I was hoping. Then several weeks before the 3rd and what was going to be my final box (I'm still waiting for it) I was charged $144.00 renewal fee! They don't wait for you to receive your 1st purchases to then make a definitive decision as to whether or not you want to continue, No No....your supposed to know before you get the original purchase. I immediately sent a message and I did get a quick reply stating that's their policy and basically to bad. I tried to reply back and was completely Ignored! Love the concept of this box but the company itself is SHADY!

I do not see the artisans getting much of the money. I would like to see the $$ breakdown and how this helps rather than takes advantage of artisans. The products are nice but ***outrageous prices for the higher income folks buying, some likely 100 times higher than they cost in the places they are made. We were also surprised by the auto-renewal, my kids got the 3- month subscription and had to pay for 6 months before they were able to cancel. I feel this company promotes colonialist type status quo rather than actually lifting artisans. Just be honest. *Don't use the small print to extend subscriptions.* If you hadn't had might still be supportive.

I just received the 2 remaining items from my January subscription box order on May 29. I hope to receive what I ordered in March before the end of this year. If you get yourself involved with globein, do not expect to see everything you order arrive in one shipment, or anytime soon for that matter. Your items will most likely trickle in weeks and months after you place the order as has been my experience since December 2020. I'm telling myself they must have hired only 2 or 3 people to pack orders and pay them next to nothing because there is NO excuse for why it takes so long to pack and ship a simple order. The last box of things I got was barely taped closed across the top (fortunately nothing fell out in transit) and items inside were not wrapped sufficiently to prevent damage - they were just rolling around inside the box with a little bubble wrap thrown in. They do replace broken items quickly enough - I've received several damaged and broken things, but was always sent an intact replacement, packed more carefully than the first. The items are nice, but way overpriced. Just go to Homegoods or TJ's instead and save yourself the feeling of regret that you signed up with globein. It is one hassle after the next with this company.

Most of the products are beautiful. That said, they double charge, charge for items not ordered, do not honor the Free Gift with sign up, items are missing from orders, and worst of all is their customer service. Very slow to respond, then my questions not answered. I have been emailing for a month about an unauthorized charge, they never address my concerns. The poor response to multiple issues is super frustrating. And I have spent a LOT on their products! (Just want my missing and late items as well as a refund for the random unidentified charge!)