Karen K.
Caution - DO NOT SUBSCRIBE
I subscribed to this company back in July. Since then, I received one box. I cancelled my subscription in October and wrote to them several times about my other two boxes and did not get a response. Understandably, there is a pandemic. However, I want my money back if they are unable to fulfill their promise. I've sent messages through email and Facebook and I am being ignored. Next, I am reporting to the BBB. This is ridiculous. 1/8/21 UPDATE After my first review, I was contacted by email and offered a refund in the amount of $48.00, which I did receive. I still had another credit on my account for $48.00 so I was instructed to transfer the amount to a gift card and it would be emailed to me. It was never emailed to me. I contacted Globe-In five (5) times through email and received no response. I finally sent an email through Paypal and received an automatic message saying they would get back to me within 2 weeks. I am still seeing the ads on Facebook and Instagram. I don't understand how this company is still functioning if they cannot answer emails. I plan on disputing the payment through paypal. At this point, I should receive a FULL refund for all of the trouble that I have experienced.
Response from GlobeInDec 2, 2020
Hi Karen, Thank you for providing this feedback and we understand the frustration here. I see that we replied to your previous email on 11/6/20. However, your most recent email from 11/25/20 has not been answered yet as our current response time is between 5-7 business days. Our Support Team is currently backlogged right now due to the number of emails we are currently receiving. I assure you they are trying to respond to everyone as quickly as possible. Your order is still pending shipment. Currently, we are in the final stages of moving to a new fulfillment center. This move will tremendously improve shipping issues in the coming months! We expect to have your orders out on time, prevent damages, and not have any missing items. While this move is beneficial, it is, unfortunately, causing delays in shipment. We know that you are waiting for an updated estimate from us regarding your delayed orders. As much as we had hoped to have an update for you, unfortunately, we are still waiting for an accurate update from our fulfillment team. The good news is that hundreds of orders are still shipping out daily and we are making progress with the delayed orders! We are truly sorry for the effects you all have experienced from these delays. The moment we have any updates, we will share with you all ASAP! Thank you, The GlobeIn Team



