GlobeInReviews of globein.com

Response from GlobeInDec 14, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInDec 14, 2020

Hi Katie, Thank you for this feedback and we're sorry you received damaged items. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best wishes, The GlobeIn Team

Response from GlobeInDec 14, 2020

Hi Marty, Thank you for this feedback and we're sorry you received damaged items. Our Customer Support Team will be more than happy to work with you here and either issue a replacement or refund. Please provide them with photos of the damaged items in your email to them at [email protected]. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. Best wishes, The GlobeIn Team

Response from GlobeInDec 11, 2020

Hi Alexis, Thank you for this feedback and we understand this is frustrating. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. They will respond to you as soon as possible. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team

Response from GlobeInDec 9, 2020

Hi Charity, Thank you for this feedback and we understand this is frustrating. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team

Response from GlobeInDec 9, 2020

Hi Elink, Thank you for this feedback and we understand this is frustrating. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. You will receive a response as son as possible. Thank you, The GlobeIn Team

Response from GlobeInDec 8, 2020

Hi Lorri, Thank you for this feedback and we understand this is frustrating. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team

Response from GlobeInDec 8, 2020

Hi Lisa, Thank you for this feedback and we understand this is frustrating. I see that a member of our Support Team is actively assisting you with your concerns. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team