GlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership
GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
globein.com
Website
globein.com
Category
Home Goods Stores
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: November 2024.
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My daughter gave me a three month subscription for a Christmas gift. I have been unable to get any response from GlobeIn. This is very frustrating as they ignore every effort to communicate with them. I have emailed them 3 times with no response.
Response from GlobeInJan 7, 2021
Hi Marjorie,
Thank you for providing this feedback.
Our Customer Support Team will be more than happy to help you with this. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
DL
Dottie L.
This is a trap!! Horrible ethics!
UPDATE: After many emails and messages, reviews, and complaints I did eventually receive a refund. Never once was I contacted by a real person but I did get my $$ back.
After emailing and messaging for 10 days I have gotten nothing but impersonal replies. Still no refund and no way to speak with a real person! This company is horrible - in the middle of a pandemic they will not refund your renew that you never agreed to in the first place. Horrible ethics!!! Charity and goodwill start at home.
This is a trap!!! They never give refunds so if you want to cancel you’re stuck! They lied to me, told me I would not be billed again but yet they did! Now they won’t give it back. You get stuck with these useless products and you get no say in it - they bill you for an entire year. Save your $$ and hit an art show instead, THIS IS A SCAM!
Response from GlobeInJan 5, 2021
Hi there,
Thank you for this feedback and we have shared it with the appropriate departments.
Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
CE
Crystal Esper S.
SAVE YOURSELF THE HASSLE AND LIGHT…
SAVE YOURSELF THE HASSLE AND LIGHT $50/mo ON FIRE, then punch yourself in the face. You will enjoy that much more than this mess!!
I really wanted to love this subscription box company! I really respect and admire their ideas, they just lack follow through, help and products. I joined October 3, 2020 and ordered an ad-on as well. I received an email saying they were delayed in shipping because of moving warehouses, should get the order end of November.
They sent me a box I did not chose for November, still no October box (the one I really wanted). They don’t have a phone number ‘so they can focus more on getting people their orders’ so you send an email and wait weeks for a reply. Meanwhile, they continue to charge you. I accidentally ‘redeemed’ my box value (??) in December and could not undo. From my understanding, I should have a $50 credit, but I cannot seem to locate that on the website or the app, I can find it on my credit card statement though. From what I have read, if I cancel my subscription, I lose that $50 so now I am stuck.
There is no ‘skip’ button option on the app in my account right now, so I’m willing to bet they charge another $50 on the 10th and the cycle continues.
Also, there is 2 box choices this month, so it is a choice between the stuff I did not want, but received in November, or the box of stuff I don’t want and have yet to receive.
If I have no response from them by Friday January 8, 2021 I am going to dispute all charges with my credit card company.
If the problem really is that they changed warehouses and cant fulfill orders right now, they should stop taking and charging for new orders monthly, focus on what they owe, get caught up and organized, then begin again.
Such a disappointment.
Edited to respond:
This hasn’t answered any of my questions.
This is the same auto response that they send in place of an actual human response specific to your issues. It is vague and generic intended as a pacifier. They don’t hold true to what they say. They have been ‘preparing to send’ October’s order the end of November, beginning and middle of December and now the beginning of January.
Where the $50 is from last month. How do I access that money? If I purchase something with it, how many months will it take for me to get that item?
How do I skip this month? There is no option from my account. I DO NOT WANT TO BE CHARGED UNTIL I GET EVERYTHING I HAVE PAID FOR THUS FAR. Can you make that happen?!
Can an actual person please respond and stay focused long enough to complete the email volley of an ENTIRE conversation? Can we resolve this today?! Telling me to wait 10-14 days for another generic excuse is not helpful. I have been waiting for 3 months.
Response from GlobeInJan 5, 2021
Hi there,
Thank you for this feedback and we have shared it with the appropriate departments.
We sent out another email update regarding all of our delayed orders with new timelines last week.
We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized.
We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier.
Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
JW
Julie W.
Don’t do it
Don’t do it! I signed up because they posted a beautiful red pitcher set, once I committed was told that was not available but would be available in December. December box selections came and still no red pitcher set! Now we are choosing January and even though they show it as a choice on the main page the same two boxes you can get for the last three months even though I tried to get my box selection seconds after it opened. When you try to contact them you can’t type in the body of the email and when you do email from other options it takes over a month to get a response. Wish I had not wasted the money I spent on the three months. Save your money and order similar products from world market.
Response from GlobeInJan 4, 2021
Hi there,
Thank you for this feedback and we have shared it with the appropriate departments.
Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
SS
Sara S.
I received a GlobeIn box as a birthday…
I received a GlobeIn box as a birthday gift. It was ordered early November and I just received today (12/30). The items are okay but similar to that of World Market. I was also disappointed there was not a booklet or anything describing the makers of the products as that seems to be a major motivation for using GlobeIn. I wanted to like them, but after this experience, I will never subscribe.
Response from GlobeInJan 4, 2021
Hi Sara,
Thank you for this feedback. All of our curated boxes should come with a digital pamplet decribing the items included and the artisans who created them. If you did not receive this, you can reach out to our Support Team at [email protected] and they would be happy to assist you further.
Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
KA
Karen
READ before you subscribe
I subscribed for 6 months, had issues with the product 3 months and 5 months of slow shipping and still waiting for my Nov box. Do not subscribe to this subscription box. The items are nice, way over priced, but you are paying to help the people making the items. Lots of promises with little action. Even if you select a box, doesn't mean in the end you will actually get it, always issues.
Response from GlobeInJan 4, 2021
Hi there,
Thank you for this feedback and we have shared it with the appropriate departments.
We sent out another email update regarding all of our delayed orders with new timelines last week.
We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized.
We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier.
Thank you,
The GlobeIn Team
AS
atur S.
Duty fees on top of everything!
Worst experience I have had with a company! The wait time is absurd and on top of everything I had to pay duty fees to even get my box. I am still waiting for October and it’s the end of December!! It’s not enough they make you wait a ridiculous amount of time but they make you pay duty fees on top of everything! Be warned!! Cancelled my subscription, now I will wait to see when they will reply.
Response from GlobeInJan 4, 2021
Hi there,
Thank you for this feedback and we have shared it with the appropriate departments.
We sent out another email update regarding all of our delayed orders with new timelines last week.
We are still working with our new fulfillment center to get all delayed orders out as quickly as possible. We had hoped to have all orders shipped by this time, but we haven’t been able to meet that deadline. With our warehouse move, we’ve transported all of our inventory to our new facility and input every item into their computer systems one by one. Unfortunately, this has taken significantly longer than we had anticipated. To continue to get orders shipped out as quickly as possible, we have been pulling groups of similar orders whose inventory is ready to go at the new facility while other items are continuing to be unloaded and categorized.
We currently estimate that we will be shipping about half of the outstanding shipments from September, October and November next week and the remaining shipments the following week. In some cases we have been separating orders to get items to customers as quickly as possible. This means items may ship separately on different dates, so look out for more than one email with tracking numbers from the shipping carrier.
We are also aware of our Canadian customers paying duty tax on their shipments. We have resolved this issue for future orders and are refunding all customers who reach out.
Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
JC
J C.
Worst subscription box company ever
EDIT 2: Another month has passed and still nothing. Got an email claiming it was going to be sent but still shows as unfulfilled. They ignore messages. They say their move is finished so why are things still not shipped and what is there still no communication.
This is my first and only experience with this company. Still waiting for my order. Recycled excuses from the company. Yes, COVID has been a problem but every other company seems to have navigated it okay. As well, they constantly point to their warehouse move. Other companies have also moved warehouses without this level of disregard for the consumer. Emails with updates sent only after complaints are made and then crickets from the company as they fail to meet their own deadlines and lack of follow through. They couldn't even send the email they promised with printable certificates for boxes they haven't sent yet that customers had purchased for presents. Clearly they don't care much once they have your money. They constantly advertise for new customers so they aren't even learning that they have to address their problems before looking at further expansion. The concept is great but it is poorly fulfilled and executed. And now cue the recycled excuses...
EDIT...No email was sent. Junk mail was checked. All of your promo emails trying to bait to buy more get through no problem. Please just send the product so we can officially break up.
Response from GlobeInDec 29, 2020
Hi there,
Thank you for this feedback and we have shared it with the appropriate departments. Successfully completing a move to a new Fulfillment Center typically takes several months. We have completed our move and are just working on the final organizational steps.
We also sent the email with the printable gift notifications on 12/22/20 and have been sending regular shipping updates through email. Please make sure our contact email is added to your address book to ensure that these emails are being direct to your email inbox. Our CEO, Vlad, has also been posting live videos within our Mavens Facebook Group showing our customers the new fulfillment center and explaining things as well.
Our Customer Support Team will be more than happy to work with you here. Please note that our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible.
Thank you,
The GlobeIn Team
