Sub Box L.
Worst box ever
Worst box ever. They say they give you can choose from a selection of boxes every month but this month there was only one chose (Bathe Box) and I have already received that box, twice. I receive about 15 different subscription boxes a month and some of them have struggled with Covid issues but unlike GlobeIn they communicate on delivery times and find find ways to keep your business (skip a month or even offering refunds for boxes that could not be delivered within a reasonable time). Not GlobeIn, I guess they figure we already have there money, we will just have to deal with it. I paid for a year up front. You can pick a credit instead of a box but the credit is $42.17 and if you want to pick a past box box they charge you $60. Customer service is nonexistent, I have emailed 5 times about missing boxes with no response. What makes me the most upset is that since this is suppose to be a "fair trade" but also for-profit box I know the items in the box were not going to be worth nearly what I paid for the box but I figured I would support a good cause and get some interesting gifts for friends but half of the items are complete junk that I would never give as a gift (excluding the bowl in the Chaat box, it was small but beautiful). Save your money or donate it to a non-profit charity.
Response from GlobeInJan 15, 2021
Hi there! Thank you for providing us with this feedback. We're sorry for the inconvenience. We did have more of our themes available in the add-on section, however, we have moved those over to our theme selection so that subscribers have more options to choose from! You should now see those available in your account, however, it is possible that they will sell out again. Due to the handmade nature of our items, we are only able to have a limited stock of boxes each month. Please remember that you can also redeem credits for your box and choose from our many unique add-on items! If you don't see any add-ons that you'd like, remember that your credits will roll over to next month as well with a whole new selection of add-ons to choose from. Please feel free to use the feedback form (https://globein.com/maven-feedback) to provide GlobeIn with any valuable feedback on how we can better serve our Mavens. Our team does review this feedback on a monthly basis to discuss where we can make improvements. Please note that this isn’t a customer service form and you can still email the Customer Service team at [email protected] for assistance on your account. Our Support Team is about 10 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team