Isabelle G.
Disappointed, do not recommend
My first box came within a week, that was back in July. August box showed up AFTER the September box but at least I was up to date. My October box I was forewarned that it would take longer. November and December I got platitude emails telling me they were having distribution issues. I work in retail so I was understanding. I’ve had no news from them since December, even if I emailed asking for an update early January as to the whereabouts of my three missing boxes that are paid for. Today I get an email asking me to...get ready for it... resubscribe!! Really disappointed in this company. The mandate and credo were awesome but they clearly are not set up for the level of demand they received. If they would at least offer to chose a new month that would be something but there isn’t even an attempt to rectify or appease the disappointed consumers. Sadly I can’t recommend them until they manage to find a way to catch up with all their backlog and make things right with their clients.
Response from GlobeInJan 29, 2021
Hi Isabelle, Thank you for providing this feedback and we're very sorry for the wait! We recently finished up a big move to a new fulfillment center. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. Again, we're very sorry for the inconvenience. Best, The GlobeIn Team