J S.
Long Time GlobeIn Subscriber won’t re-up
I’ve been a GlobeIn subscriber for a while and originally had no complaints. Since sometime late 2019 and early last year (and it seems that the issues started prior to Covid) they have had all sorts of fulfillment issues. Concurrently, they have lowered their customer service responses. You used to be able to call and speak to a person, but that is no longer an option. Today I was unable to send my current issue through the website. Current issue — I received a ‘your package has been delivered notification’ for my Jan box plus add-ins but only received the Jan box and no add-ons. I’ve seen the ‘we recently changed to a new logistics group’ several times starting with emails from the CEO (or whoever he was) late 2019. Still having issues, boxes have less items than before with no increase in the value of the items and customer service is a list of FAQs that read like advertising rather than useful Information. I have one more month and I’m done. Which is a bit sad because I do like a lot of the kitchen items (although quality is iffy at times). I wouldn’t recommend GlobeIn at this point in time. Maybe if they can get their issues resolved... but until then, no.
Response from GlobeInFeb 22, 2021
Hi there, Thank you for providing this feedback and we apologize for this inconvenience. We recently finished up a big move to a new fulfillment center and a new fulfillment company. While this move was beneficial, it has unfortunately caused delays in shipment. Although we cannot provide you with an exact date on when your order will ship, rest assured that you will receive a confirmation email with tracking information as soon as it is processed. We are also splitting orders to try and get items out as quickly as possible. This may result in some confusion as customers aren't receiving all of their items at once. We recently hired additional members for our Customer Support Team and they will be more than happy to help you. Please note that our Support Team is about 14 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. If you do send in multiple emails, it will significantly delay your response time because of how our email system works. They will respond to you as soon as possible. Thank you, The GlobeIn Team