Global RokidReviews of global.rokid.com

I wasn't satisfied with the product, I sent it back which is okay, happens.. But the procedure took 38 days and they sent 100$ less even the product was sent back basically the moment I used it given how poor the experience is.. Oh, and I had to pay for the shipping to back as well even though they sent less money and the shipping was expensive.. I don't recommend to order anything form this company..

Refuses to respond to emails, does not stand behind their product. Refuses to replace missing items. Takes over a month to get a reply. Zero after sales support.

PROS: I live in Florida, I was in the kickstarter, port of entry was NY, but NO TARIFF charge!, No UPS service charge! Also no charge for using AI (at least so far)! They sent me the correct lens prescription and the charge cable was included! Setup was easy. Saying Hi Rokid again and again is exhausting. CONS: I have progressive lenses and somehow there is blurry vision on anything less than 15 feet from my face. If I put the glasses on the tip of my nose it gets better or tilt my head way down, but if I turn my head or look to the side ... nausea. If I close one eye and only use one display its all very sharp. I wish I could turn off one display. Perhaps that will be possible on a future update. Fortunately for now my brain seems to be getting better at focusing. The green light associated with photos/movies is very bright. My order is split so I don't yet have the charging case. UNSURE: still learning how to best use the language translation, also recognizing what Im looking at, and directions ... I will update. Haven't yet tested the camera.

I'm extremely satisfied with my Rokid AI glasses! The product itself is innovative and works great for my needs. What really impressed me was their professional customer service team. When my lenses accidentally cracked, I contacted them via email and they responded incredibly quickly. Their support team was professional, understanding, and efficient. They immediately offered a replacement without any hassle. This level of customer care is rare these days. The combination of excellent product quality and outstanding customer support makes Rokid a company I highly recommend. Their quick email responses and willingness to stand behind their product with a replacement shows they truly value their customers.

I wanted better AI glasses than my Rayban Meta. I did research and decided to order the Rokid AI glasses. I was investor 6937. Rokid promised the glasses would be delivered by mid November 2025. I currently live in Egypt, and Customs here is difficult, especially with cameras. I had planned a trip to Italy and needed the glasses to be delivered to Italy prior to my trip. The trip was planned for late December. The Rokid team had not been transparent, seemingly trying to deceive customers on several issues, I learned this after ordering. When Rokid first admitted they would be delayed shipping the glasses I contacted them and explained my situation. Whenever Rokid replies to me it seems canned, as if they didn't read my email. When it became obvious that Rokid would miss their promised delivery dates, I asked them to refund me. They have a refund guarantee on the glasses, so I am not sure what their problem is. I have asked them 4 times to refund my account and they keep telling me the glasses are with the shipper. A completely irrelevant response. I cannot recommend Rokid, I do not believe their published guarantee and they are not transparent.

Expérience pour le moment satisfaisante malgré des problèmes de communication dès le départ mais pour le moment la société nous a bien envoyé les lunettes avec du retard certes et nous attendons toujours les accessoires mais je pense qu'ils le feront et ce qui est bien c'est qu'il y a plein de mise à jour mais ils doivent encore travailler dessus. Vous pouvez acheter sur ce site sans problème. Attention si vous voulez un remboursement ça sera compliqué

I want to start this by saying that I really enjoy using the glasses, they fit my lifestyle. That being said, the customer service aspect is straight garbage and in my opinion customer service is more important than the product itself. No one responds!! I have literally nothing else to say about them because I haven't received a reply from them. Then I go to the comments on Kickstarter and they haven't replied to anyone since they shipped out the glasses. Accessories were supposed to come with the glasses but, haven't gotten one update about those even shipping. This is crazy. I lost my charger to the glasses so now I can't even use them. I purchased another cable but I can't even get in contact with them to see when they will ship it! I have been turned away from Kickstarters due to my experience here.

Urgent: Incorrect Lenses for Backer #2709 Hi Rokid Team, I am backer number 2709, and I need to express my frustration regarding the glasses I received. While I was initially excited to receive them, I am now deeply disappointed because I cannot use them without the correct prescription lenses. The glasses arrived with either demo lenses or incorrect prescription lenses. It is unacceptable that, despite being asked to upload my prescription information during the survey and providing the informationpromptly, the frames were shipped with demo lenses only. The shipping update in the excel file associated with update #31 clearly states that the order was made without lenses, which is incorrect. I did not order these glasses without lenses; they are completely useless to me in this state. Furthermore, I updated my prescription strength during the survey—what was the purpose of that if it was not used? The whole campaign and the information collection process have been complicated and misleading. I expect a prompt response and a resolution to this issue. Please send me the correct prescription lenses as soon as possible. Regards, Viraj