Global RokidReviews of global.rokid.com

Customer service non responsive. No return one you buy it, even if glasses gives you headaches due to blurry screen.

Product is a prototype at best. The rear reflections are unbearable at best. Volume is weak. Company couldn’t care less about customer service. Avoid

Based on their website, you are not advised this is not a fully funded company. After seeing "ROKID" online, I assumed they were a fully functioning company. No where on their site does it state there is a delay for the product. In fact, it states delivery in 7-10 days. I placed my order and 6 weeks later still no product. After weeks of sending emails, Rokid only replies with standard copy/paste replies (as evident by emails that have dates from JANUARY) and offering false promises that my order will be out "next week". Well, here I am 6 weeks later and still no glasses and promises again by "end of month". I disputed with my credit card for a refund. Thanks AMEX! Will never deal with these guys again. They should be honest about product and timelines and maybe people will buy. This experience and their false timelines are unethical.

Beware of numerous hidden fees. I requested a return within the allotted timeframe; they tried to avoid processing it, and then stopped responding to my emails.

uncapabilty team to accomplish any project. just keep you endless waitting and scam or mislead message. dont buy, dont buy , dont buy.

Once you've made your purchase, you're left to fend for yourself. I bought my Rokid Glasses through Kickstarter and have never experienced such poor customer service. Emails are either not answered or only answered once you make them public. New promises are constantly being made about delivery times, which are then not kept. Customers are repeatedly fobbed off. No updates on missing and delayed deliveries for weeks. Stay away from these products and this manufacturer

SCAM ALERT - DO NOT BACK THIS PROJECT I strongly urge anyone considering backing this project to reconsider. This has been a fraudulent experience from start to finish.What Happened:After my pledge was successfully funded, Rocket contacted me demanding an additional $55 for shipping - money that was never mentioned in the original campaign. I paid this extra fee believing it would result in delivery of my glasses.Months later, I still have nothing.I've sent multiple emails requesting either my product or a refund. Rocket has ignored every single message. No response, no tracking number, no glasses, no refund. The Real Scam:Here's the most infuriating part - the exact same Rocket AI glasses are now available on Amazon for LESS money than I paid, with next-day delivery. They clearly have inventory ready to ship, but they're choosing to sell through Amazon instead of fulfilling their obligations to the backers who funded this project in the first place. This Affected My Family:I recommended this project to my parents based on the campaign promises. They backed it too and experienced the IDENTICAL scam - extra shipping fees demanded, payment made, zero delivery, zero communication. Warning to Others:Do not back this company. Do not pay any "additional shipping fees"If you've already backed, file a complaint with Kickstarter and dispute the charge with your credit card company Consider reporting to the FTC for fraud This is not a case of a project that ran into difficulties. This is a deliberate pattern of taking money from backers, ignoring them, and selling the finished product elsewhere for profit.

customer service is shocking just placed an order and there is no update. No tracking number waiting in the dark. PLEASE STAY AWAY FROM THIS COMPANY, I AM ASKING FOR A REFUND BUT THEY ARE NOT HELPING, SAYING ITS TOO LATE FOR A REFUND NEARLY 2 MONTHS AND STILL NOT RECEIVED MY ORDER